Remote Customer Service Agent - Remote Eligible

Inbound Customer Service Agent

Columbus, OH, USA | Hourly | 15.00 per hour Longevity increases and performance incentives so you're rewarded for being a rockstar! | Full Time | Medical, dental, vision, life insurance, competitive salary, paid time off, build a long-term career with DVS

At Disabled Veteran Solutions (DVS), customer service is not a stepping stone-it's a profession. We're looking for individuals who take pride in reliability, professionalism, and doing the right thing every day for the people they serve. If you're seeking stable, long-term employment, value structure and accountability, and want to grow with a company that invests in its people, this role was designed for you.

About the Role

As an Inbound Customer Service Agent, you'll support government-based programs that make a real difference in people's lives. This is a high-trust, high-responsibility role where consistency, attention to detail, and follow-through matter. This position is best suited for candidates who:

• Enjoy helping others in a structured environment
• Are dependable, punctual, and committed to long-term success
• Take ownership of their work and understand the impact of quality service
• Want to grow within a customer service career path

What You'll Be Responsible For

Handling inbound calls with professionalism, empathy, and confidence

Providing accurate information, basic troubleshooting, and clear next steps

Scheduling appointments and submitting support tickets when appropriate

Documenting each interaction thoroughly and accurately in our systems

Following up with customers when required to ensure resolution and satisfaction

Adhering to program guidelines, compliance requirements, and quality standards

What We're Looking For

Required qualifications:

• A quiet, dedicated home workspace free from distractions
• Reliable high-speed internet, ethernet connection
• Windows-based computer (dual monitors preferred) and USB-wired headset
• High school diploma or GED
• Ability to pass a background check
• Strong verbal and written communication skills
• Consistent availability Monday-Friday between 8:00 a.m. - 8:00 p.m. EST

Preferred (not required):

• Prior customer service or call center experience
• Comfort working with structured systems and documentation
• Bilingual English/Spanish (highly valued)

Why Top Performers Choose DVS

Stability: Long-term programs with predictable schedules

Purpose: Meaningful work supporting Veterans, Military Families, and public service programs

Accountability: Clear expectations, coaching, and performance standards

Growth: Opportunities to advance into senior, training, QA, or leadership roles

Respect: A professional, people-first culture that values reliability and contribution

About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized Business Process Outsourcing provider and a certified Service-Disabled Veteran-Owned Small Business. We are committed to operational excellence, integrity, and building long-term careers for our team members-many of whom are Veterans, Military Family members, and individuals seeking stability and purpose in their work.

Schedule & Training Details

Training Start Date: January 5, 2026

Training Schedule: Monday-Friday, 9:00 a.m. - 4:30 p.m. EST

Location: Fully remote (EST hours required)

If you're looking for more than "just a job" and are ready to commit to a professional customer service career, we encourage you to apply. A pre-employment drug screening and criminal background check are required prior to employment.