Help Desk Technician

Helpdesk Technician

We are seeking a helpdesk technician, preferably local to the Columbus, OH area, to join our hybrid team working three days per week onsite. This role operates during core business hours, Monday–Friday (7am–4pm or 8am–5pm EDT). You will gather, document, and perform initial troubleshooting on customer technical issues via phone support, while also managing tickets submitted through the self-service portal and responding to chat requests. Strong customer service skills are essential, and experience in a contact center or performing phone/email support is a plus. Candidates should be comfortable using ticketing systems such as ServiceNow, ShareWell, or Spiceworks and performing computer-based application work within a Microsoft/Windows environment. Technical experience and certifications such as A+ are beneficial but not required. A degree is not necessary; one to two years of relevant experience or an equivalent combination of education and experience is acceptable. Successful candidates will be organized, adaptable, and committed to staying current with products and services through ongoing training and documentation review.

This is a Contract position based out of Columbus, OH. The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Columbus, OH. Application deadline for this position is anticipated to close on Feb 24, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.