Help Desk Analyst III

Help Desk Analyst Iii

We are looking for a skilled Help Desk Analyst III to join our team in Columbus, Ohio. In this long-term contract role, you will provide expert technical support for macOS devices within a managed enterprise environment. Your ability to resolve issues efficiently and deliver exceptional customer service will be critical to maintaining smooth IT operations within the organization.

Responsibilities:

• Offer comprehensive support for macOS devices, including installation, setup, and troubleshooting in an enterprise environment.
• Perform hardware diagnostics and repairs, install peripherals, and address common technical issues.
• Configure new computers by installing operating systems, software, and ensuring compliance with security standards.
• Handle password resets and manage user accounts in alignment with company policies.
• Diagnose and resolve hardware and software issues using remote support tools and a ticketing system.
• Collaborate with the IT team to ensure consistent delivery of technical support services and escalate complex problems when necessary.
• Communicate professionally with end-users while providing guidance on IT procedures and best practices.
• Stay updated on macOS advancements, security protocols, and features to enhance support capabilities.

Requirements:

• Proven experience providing technical support for macOS devices within a managed enterprise environment.
• Skilled in performing basic hardware repairs, device setup, and troubleshooting tasks.
• Familiarity with endpoint management tools such as Intune or similar systems.
• Strong problem-solving abilities and capability to work independently or as part of a team.
• Excellent communication skills combined with a customer-focused approach.
• Proficiency in Active Directory and Windows 10.
• Experience managing service desk tickets and resolving technical issues.
• Knowledge of basic Windows troubleshooting techniques.