Veterinary Customer Service Representative - AM Shifts, AESC

Client Service Representative

Welcome to Animal Emergency & Specialty Center (AESC)! We are a 24/7 Emergency & Specialty Veterinary Hospital, located in North Parker. We are currently seeking a qualified Client Service Representative (CSR) to join our growing team! As a CSR, you'll be the essential connection between our clients, their pets, and the rest of the hospital team. From managing front desk to coordinating vital communications, you'll play a critical role in ensuring an exceptional experience for clients and their pets. The CSR team supports the hospital from 6am to midnight, 7 days per week, with various shifts and schedules available.

Compensation: $18 - $24 depending on experience

Anticipated Schedule: Full Time, 9am-7pm, Days TBD upon hospital need

Primary Responsibilities

Reception Duties:

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Administrative Responsibilities:

• Ensure the front desk, lobby, and exam rooms are clean and organized at all times.
• Scan documents into patient charts and maintain accurate records.
• Send reminders for appointments via email, phone calls, or texts.
• Verify that upcoming appointments are scheduled correctly, confirmed, and that all necessary records are obtained.
• Oversee memorial and cremation products for clients.
• Collaborate with the Referral Coordinator to manage appointments from referring veterinarians.
• Take on other duties as assigned to support hospital operations.

Qualifications

Minimum Requirements:

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.

Preferred Qualifications:

• 1 year of experience in the veterinary or human medical field.
• Familiarity with payment collection processes.
• Experience managing multi-line phone systems.
• Proven ability to maintain high accuracy in data entry.
• Knowledge of EzyVet or similar medical record systems.

Benefits

We're committed to supporting our team's well-being and professional growth with a comprehensive benefits package that includes:

• Health, Dental, and Vision Insurance to keep you and your family covered.
• 401(k) with Matching to help you plan for your future.
• Employee Assistance Program (EAP) for additional personal and professional support.
• Uniform Allowance to ensure you're always prepared.
• Shift Differential Pay for added compensation.
• Generous paid time off, including: Sick Days, Vacation Days, Bereavement Leave, and Holiday Premium Pay for working during special times of the year.
• Referral Program to reward you for helping us grow our team.

Why Choose AESC?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we're passionate about teaching!
• Enjoy a competitive salary and benefits package.

How to Apply:

• Submit your application online. The initial deadline is Friday, February 21st, but reviews will begin immediately, and the deadline may be extended if needed.
• Discover more about our clinic and the incredible work we do by visiting our website.