Technical Support Analyst I

Technical Support Analyst I

Duration: 6+ Months Location: Colorado Springs, CO 80903 Shift: Monday - Friday | 8:30am - 5pm Pay Rate: $28.84/hr on w2 without benefits

Job Description: Perform systems administration and support tasks. Analyze, document, test, maintain, and troubleshoot PC hardware/software. Assist with IT support projects. Provide in-person IT support to walk-in users. Reinstall OS images and update computers. Replace broken desktop/laptop hardware. Ensure repaired computers are updated and functional. Escalate complex service requests appropriately.

Essential Functions (Approximate % of Time):

• 15%: Repair software/hardware, reinstall systems, manage backups/restores, coordinate with vendors
• 10%: Provide hands-on assistance and troubleshooting for walk-in customers
• 25%: Build and maintain OS images; ensure compatibility, patching, and custom configuration
• 10%: Support new product launches; document and train staff; liaise with vendors
• 20%: Manage equipment disposal securely and document process
• 20%: Replace and configure computers; coordinate setups; collect old equipment; update records

Distinguishing Characteristics: Entry-level position in Technical Support Analyst series Performs routine tasks with direct supervision Used as a training role; limited prior experience required

Required Competencies:

• Human Collaboration Skills: Provide advice, solve problems, persuade for cooperation
• Reading: Intermediate (manuals, documentation, etc.)
• Math: Intermediate (fractions, percentages, measurements)
• Writing: Intermediate (reports, business letters, summaries)

Additional Notes: Regular and predictable attendance required.

About Our Company: 22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and McLean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies' delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients. Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients' expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer and US Citizens & all other parties authorized to work in the US are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.