Service Desk Specialist (mycolorado) (remote From Anywhere In CO)
Colorado Staffing
Service Desk Specialist (MyColorado)
The Service Desk Specialist supports the mission of the Governor's Office of Information Technology (OIT) by providing critical assistance to users to keep the myColorado application running smoothly. If you have a passion for technology and being part of a team helping others, apply today to put that passion into working for the State you love.
Some of your important responsibilities will include:
- Providing Tier I support and customer assistance for a mobile application.
- Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems.
- Installing the myColorado software on supported devices following defined procedures, processes, and methods.
- Employ Incident Management procedures to enter tickets into the required tracking system.
Minimum qualifications include one year of professional experience in an occupational field related to the work assigned, including customer assistance and Tier I mobile application support. Additional appropriate education will substitute for the required experience on a year-for-year basis.
The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.