IT Support Specialist

Job Title

Since 1913, Hooper has grown to become a well-respected electric power and mechanical contractor. With headquarters in Wisconsin and regional offices in the states of Colorado, Florida, and Ohio. Hooper provides a wide range of services to support commercial and residential clients. Our new facility is located on 50 acres of rolling topography and woodland areas that create a warm and welcoming aesthetic to the campus. A few highlights of the office building include a bright comfortable work environment, café with a staff kitchen, access to an outdoor terrace, and a fitness room with availability to a personal trainer. In addition, Hooper provides competitive compensation and many supportive benefits.

General Summary: Responsible for providing technical and administrative support for computer systems, peripheral hardware, and cybersecurity initiatives. Provide end user technical support and problem resolution. Assists the Network/Systems Administrator with all aspects of network administration. Responsible for providing technical and administrative support to ensure hardware and software operations run effectively within computer network.

Principal Accountabilities:

• Performs microcomputer system setup, software installation and configuration, and peripheral equipment installation and integration.
• Install new and upgraded hardware and software as required. Monitors equipment performance, documents problems, schedules and completes hardware maintenance tasks as required, etc.
• Conducts training and provides application software and peripheral hardware troubleshooting to end-users.
• Assists with hardware and software stewardship and administration.
• Performs routine system backups and data recovery.
• Assists the Network/Systems Administrator in all aspects of network administration (user setup, security and access, standards, and procedures).
• Manages and coordinates administrative and technical procedures in the absence of the Network/Systems Administrator.
• Performs other duties/special projects as assigned.

Description of Physical Working Environment:

- Regularly work from a sitting position with computers. Repetitive typing and computer use required. Regular bending, twisting, and light lifting is common with or without reasonable accommodation. - Flexible and extended work hours as needed. - Occasional travel required.

Requirements:

Knowledge, Skills and Abilities Required:

• Two-year degree in computer science (Desktop Support, Network Specialist, Network Administration, Cybersecurity Specialist).
• Motivated self-starter - Requires good manipulative and problem-solving skills.
• High-level working knowledge of interaction between microcomputer hardware and software.
• Ability to effectively train end users in operation of PC and various software programs.
• Ability to communicate with and support internal end users of network.

Hooper is an equal opportunity/affirmative action employer. This company considers candidates regardless of age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law.