Customer Success Customer Account Representative

Customer Success/Customer Account Representative

Cimarron is seeking a Customer Success/Customer Account Representative to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract at Schriever Space Force Base in Colorado. Key duties include serving as the primary point of contact and trusted advisor for assigned customer accounts, developing and maintaining strong relationships with federal end users, stakeholders, and internal technical teams, capturing, clarifying, and communicating customer requirements to engineering, architecture, and service delivery teams, tracking and resolving customer issues while proactively identifying areas for improvement and managing expectations, supporting regular status updates, service reviews, and customer success reporting, advocating for customer needs internally to ensure alignment with contractual and technical obligations, supporting customer onboarding and lifecycle management in a hybrid computing environment, including data transfer, storage, and high-performance computing services, coordinating communications between account holders and technical delivery teams such as architecture, storage, and operations, leveraging executive-level communication skills and IT knowledge to engage and align multiple stakeholders, and translating customer needs into actionable requirements and driving satisfaction through tailored enterprise solutions.

Required/Desired Skills, Experience, and Education Required Skills, Experience, and Education:

Due to facility security requirements, only U.S. citizens are eligible for consideration at this time. This position requires access to federal facilities. Candidates must possess a valid, unexpired Real ID-compliant driver's license or state-issued identification card at the time of hire. If you are unsure whether your ID is Real ID-compliant, please check for the star symbol in the upper portion of your driver's license or state ID. Ability to complete a pre-employment background check and drug screening, which will include but is not limited to testing for marijuana use. Active Secret Clearance. 2 or more years of experience in an IT-focused customer account management or customer success position. Familiar with requirements gathering, customer lifecycle management, and technical stakeholder engagement.

Desired Skills, Experience, and Education:

Bachelor's degree in Business, Marketing, Computer Science, Engineering, or another related field. Experience supporting technical government customers. Understanding of on-prem, hybrid cloud (AWS/Azure) and enterprise IT systems.

Business Profile:

Cimarron is a global solutions company with a strategic partnering approach to satisfying customer-driven requirements. We ensure customer success with a modern approach and experienced leadership. Driven by an entrepreneurial spirit, Cimarron is fueled by highly skilled employees, developing new innovative technologies, and delivering superior products and services. We believe in recognizing employees' worth by offering competitive salaries and benefits, including health, dental, and vision insurance, 401(k) contributions, educational reimbursement, and much more. From company communication through Company-wide information meetings led by our President and CEO, to an Awards program designed to recognize our amazing employees and their accomplishments, you will not only feel like you are a part of a team, you will be a valued member of the Cimarron family. Cimarron is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law.