Customer Service Specialist

Manager, Account Management -- Consulting Team

Oceanside Ten Management, Inc. seeks Manager, Account Management for the Consulting Team in Denver, CO. The Manager of Account Management plays a pivotal role in ensuring the successful execution of account management strategies within the team. Manages client relationships, drives revenue growth, and oversees accounts by working closely with Account Managers, Project Managers, and cross-functional teams to ensure client satisfaction and operational efficiency.

Develop and maintain strong relationships with key clients to understand their needs and ensure service excellence and act as the primary point of contact. Assist in the development and execution of strategies to meet and exceed revenue goals for assigned accounts. Identify upselling and cross-selling opportunities to enhance client engagement and profitability. Track account performance metrics and prepare reports on key performance indicators for management review. Analyze data to identify trends and areas for improvement, implementing necessary changes to enhance client satisfaction. Telecommuting permitted within the continental U.S. Reports to headquarters in Denver, CO.

Job Requirements: Requires a Master's OR Bachelor's degree in Business Administration, Finance, Engineering Management, or related; and post-Bachelor's progressively responsible, related experience (3 years with Master's degree OR 5 years with Bachelor's degree). Must have some experience in each of the following skills: Conduct and analyze quantitative and qualitative research, including surveys, focus groups, and in-depth interviews, with experience managing complex research projects; Design surveys on platforms like Qualtrics and Decipher, applying sampling techniques and question formulation, and manage fielding and data analysis on third-party platforms like IncQuery and Intellisurvey; Market segmentation methods, including cluster analysis and latent class analysis, to identify and target market segments effectively; Develop models to forecast consumer behavior and market trends using regression analysis and machine learning algorithms for account planning and growth projections; R, SAS, and SPSS for data analysis and interpretation; Conduct preference measurement studies, such as MaxDiff and conjoint analysis, to understand customer decision-making processes; Excel features like pivot tables, VLOOKUP, and macros, alongside data visualization tools like PowerBI/Tableau and similar, to analyze and present insights related to consumer behavior trends, market segmentation, purchase intent, brand perception, competitive benchmarking and reporting internal metrics/KPIs. Offered Salary: $116,000.00 - $174,000.00 per year.

To apply, send resume to Julie Emerson, Oceanside Ten Management, Inc. is an Equal Opportunity Employer. We believe in creating a diverse and inclusive workplace where everyone has the opportunity to thrive. We are committed to hiring individuals based on their skills and qualifications, regardless of race, gender, age, sexual orientation, disability, or any other characteristic. We welcome and encourage applications from all backgrounds.