Customer Service Specialist

Human Resources Coordinator

United Way of Weld County builds powerful partnerships to bring about lasting community-wide change. With the support of United Way donors, volunteers, and partners, together we are building a better Weld County, one where every household has the opportunity to succeed.

Job Overview

The Human Resources Coordinator plays a key role in supporting the daily functions that keep our team running smoothly. This position manages essential HR operations including payroll, recruiting, onboarding, benefits administration, compliance reporting, and maintaining data integrity across employee systems. This role is the go-to resource for employees navigating HR systems and serves as the first point of contact for external HR inquiries.

Key Responsibilities/Essential Functions

• HR Operations & Systems - Run payroll, track time off, and manage benefits using ADP and other tools. Keep employee records accurate and organized, both digitally and on paper. Maintain and enhance HR dashboards and analytics to support planning and decision-making. Respond to external requests like verifications of employment, audits, unemployment claims, and compliance checks.
• Employee Support & Services - Post job openings and help coordinate hiring, onboarding, and offboarding. Answer employee questions about pay, benefits, retirement plans, policies, and HR systems, in English and in Spanish. Track and monitor all staff documentation, such as evaluations, signed forms, and training records. Provide translation for human resources documents.
• Culture, Communication & Admin - Write and send out internal HR updates; translate when needed. Maintain procedure documentation and assist staff with interpreting policies as needed. Assist with additional projects that support a positive workplace as needed.
• United Way of Weld County General - Support and promote the mission, values, goals, and objectives of United Way, including representing United Way in professional organizations and the community (as assigned). Support fundraising efforts of United Way and activities that support United Way. Support United Way annual events, disaster response, and other activities as assigned. Participate in staff meetings and in service opportunities. Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc. Other duties as assigned.

United Way Worldwide Core Competencies for All Staff

- Mission-Focused: Catalyze others' commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.

- Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.

- Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.

- Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.

- Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Essential Skills

- Able to navigate ADP, Excel, Outlook, Teams, CareerPlug, and a variety of job listing, insurance, and other large corporate websites.

- Willingness to learn new processes, systems, and best practices.

- Accurately follow detailed instructions.

- Demonstrate keen attention to detail.

- Alter priorities and return to tasks as things come up.

- Maintain discretion with sensitive information under all circumstances.

- Comfortable meeting new people.

Education/Experience Requirements

- Associate's degree or equivalent experience.

- 1-2 years' experience working in human resources.

- High computer literacy required: demonstrated ability with MS office including Excel, Outlook, and Teams.

- Bi-lingual (English/Spanish).

Position Information

- Full-time: 40 hours, non-exempt.

This role has previously been successful as a flexible part-time role, so if you'd prefer closer to 30 hours, you are encouraged to apply as well!

- Pay Range (H4) 18.21-20.50 per hour plus $.72 per hour Spanish speaking differential.

- Supervisory duties: none.

- Reports to: Human Resources Manager.

- Location: Greeley, CO.

- Eligible for remote work: Yes up to 40% remote after 90 days of employment with supervisors' approval.

- Background and credit check required.

Benefits

- Insurance options include voluntary medical, dental, vision, and supplemental insurance, as well as automatic life insurance, and an available FSA plan.

- The leave plan includes vacation, sick, parental leave, short-term disability, and at least 14 paid holidays.

- The retirement plan is open to all employees after one year, and the employer contribution is determined by the Board of Directors.

Equal Opportunity Employment Statement

United Way of Weld County is an Equal Opportunity Employer and conducts its recruitment and hiring based solely upon job-related qualifications, without regard to race, color, religion, age, sex, national origin, sexual orientation, disability, or veteran status.

Compensation Statement

At United Way of Weld County, we believe in fairness and equity in our hiring process. We recognize that negotiating pay can create inequality, as it often rewards the best negotiators rather than the most qualified candidates. To ensure consistency and eliminate this bias, our salary bands are based on education and experience, and we do not negotiate salary once an offer is made. The only exceptions to the offer will be based on new, relevant information regarding experience or education. Due to budget constraints, we are unable to offer compensation outside of the posted salary range. Please consider this when applying.

Application Instructions

Please apply on United Way of Weld County's website at

Applications should include a resume and cover letter. Applications will be reviewed on a rolling basis until the position is filled. All questions should be directed to Rebecca Rickers, Human Resources Manager. No phone calls, please.