Customer Service Specialist

Job Opportunity At Arkansas Valley Regional Medical Center

We are pleased that you are exploring employment opportunities with Arkansas Valley Regional Medical Center (AVRMC). AVRMC is located in La Junta, Colorado, just east of the Rocky Mountains. We provide a range of services and serve the Southeastern Region. We are looking for compassionate, ambitious, and talented professionals to join our team. We hope that you will join our mission to provide extraordinary care.

Job Summary:

• Provides direct and indirect patient care in the Emergency Department (ED).
• Meets the communication needs of the patient/family, departmental staff, and medical staff.
• Implements directions from physicians and nursing staff.
• Demonstrates basic computer knowledge.
• Participates in quality improvement activities.
• Demonstrates performance consistent with the mission, philosophy, and goals of the unit and organization; remains flexible to changing systems.
• Demonstrates quality and effectiveness in work habits.
• Treats staff, physicians, patients, and families with consideration and respect.
• Enters and verifies orders in the computer system.
• Documents the time orders were placed in the computer on ED record.
• Communicates appropriately and clearly to charge nurse, coworkers, and physicians.
• Consults other departments, as appropriate, to provide for an interdisciplinary approach to the patient's needs.
• Takes specimens to the laboratory as needed.
• Orders office supplies and printing weekly. Assists in cost containment through appropriate ordering and conserving of supplies and equipment.
• Demonstrates an ability to be flexible, organized and function under stressful situations.
• Treats patients and their families with respect and dignity.
• Interacts professionally with patients and their families and provides explanations and verbal reassurance as necessary.
• Maintains age-specific safety precautions.
• Obtains appropriate nursing staff to assist physicians in the care of the patient.
• Maintains good working relationships both within the department and with other departments.
• Meets current standards and policies in documentation.
• Answers telephone and intercom in a polite manner and communicates information to the appropriate personnel or family.
• Manages and operates equipment safely and correctly.
• Participates in performance improvement activities.
• Maintains regulatory requirements, nursing and hospital policies and procedures and standards, including infection control, safety regulations, and guidelines.
• Maintains an accurate and orderly filing system.
• Knowledgeable and assists ER Director in implementing core measures.
• Knowledge of medical terminology.
• Knowledgeable and sensitive to patients' rights.
• Performs other related duties as assigned or requested.

Skill/Education Requirements:

• High School graduate or equivalent.
• Ability to communicate effectively in English, both verbally and in writing.
• Additional languages preferred.

We offer competitive compensation and benefits package in a progressive environment.

Benefits:

• Medical, dental, and vision benefits
• Life Insurance and short-term disability benefits
• Loan Repayment: AVRMC is a qualifying employer for the federal Public Service Loan Forgiveness (PSLF) program.
• Family & Medical Leave Insurance Program (FAMLI): AVRMC participates in the Colorado FAMLI program, which provides up to 12 16 weeks of paid leave for qualifying life events.
• Identity Theft benefits
• Accident, Critical Care, and Hospital Indemnity Insurance
• Gym membership discount
• Employee Assistant Program through Cigna, New York Life, and Principal
• 401K retirement plan options (immediately available), Employer-matching after 1 year of service.
• Rewards and Recognitions
• Employee wellness programs
• Annual salary increase opportunity
• Cafeteria meal discount
• Generous paid time off
• Shift differentials

All applicants must visit our website at www.avrmc.org for an application and more information. This position will be open for a minimum of three days and until a top applicant is identified.