Customer Service Specialist

Store Manager

The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations, including scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. You will also manage, develop, and motivate store employees as well as develop business strategies to meet goals and increase sales in a competitive marketplace. In this position, you will grow the company's market share by selling to large, commercial users, such as paint contractors, as well as retail customers. This position's typical schedule is 48 hours per week, which may include evenings and/or weekends. This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans. This position is eligible for health benefits, such as medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement, and saving benefits. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. Develop business strategies to increase sales and optimize profitability. Meet sales goals by training, motivating, mentoring, and providing feedback to store employees. Ensure high levels of customer satisfaction through excellent service. Build and maintain knowledge of all products to ensure effective customer recommendations. Build positive relationships with wholesale and retail customers. Complete store administration. Ensure compliance with policies and procedures including safety, loss prevention, and security. Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays. Provide accurate and timely reporting as required. Manage employee training, development, performance management, and corrective action. Respond to and resolve any customer and/or employee complaints. Partner with Sales Reps to make outside sales calls to increase market share.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must have at least a High School diploma or GED
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Must have at least one (1) year experience working in a retail, sales, or customer service position
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have previous store manager experience.
• Have previous work experience selling paint and paint related products
• Have work experience using timekeeping and/or customer relationship management ("CRM") systems
• Have an associate degree or higher in business, sales, or marketing
• Have at least one (1) year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams
• Willingness to relocate for future job opportunities
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. VEVRAA Federal Contractor requesting priority referral of protected veterans.