Customer Service Representative - Telluride

Customer Service Representative

This job is all about caring about others. If you know better than anyone else, it's your ability to care. Below, we'll get into some details of what we're looking for. Don't let the wealth of details overwhelm you. We believe in you. You can do it.

The Customer Service Representative is an entry-level position that is focused on meeting the needs of bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the bank's various transactions.

Essential duties/responsibilities include: practices exceptional service with customers using available training programs and measurement tools; uses numerous software applications to accomplish daily tasks with minimal errors; maintains a balanced cash drawer and resolves errors and/or discrepancies as they arise; buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded; understands the features and benefits of Alpine Bank consumer and business products and services; answers basic customer inquiries and cross-sells when appropriate; works effectively in a team oriented environment; follows all bank policies and procedures; performs other duties as assigned.

Job qualifications include: customer service oriented individual; ability to manage multiple tasks simultaneously in a fast-paced environment; utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on mystery shops; basic mathematical and cash handling skills; basic keyboard navigation ability; understanding and application of banking compliance regulations; proficiency in Microsoft Office products (including Outlook and Word) is preferred; bilingual abilities are a plus.

Education or formal training is not required. Experience is preferred, particularly in cash handling and/or customer service. Working conditions include a clerical office setting with prolonged periods of standing in a generally fast-paced environment. Some evening and weekend hours may be included. Physical demands include standing for long periods of time, good eyesight and hand/finger dexterity, and ability to handle some mental stress when dealing with upset customers. May spend significant time doing computer work. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee also may have to lift up to 50 pounds. Repetitive motion likely.

Starting rate of pay is from $20.50 to $25.50 per hour, depending on experience. For an overview of our employee benefits please visit: Alpine Bank Careers Page. Position anticipated to close June 15, 2025, or until filled. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Individuals must be able to perform these duties with or without reasonable accommodations. Alpine Bank promotes a drug-free workplace. Pre-employment drug testing and background check are required. We are an Equal Opportunity Employer. Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity/Religion/National Origin. Member FDIC.