Customer Service Representative - Corporate

Customer Service Representative

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

What We Offer

The Customer Service Representative role offers growth potential opportunities, professional development, an engaging small team environment, the ability to work a hybrid schedule (in a Wolters Kluwer office 2 days a week), and amazing benefits.

What You'll Be Doing

As the Customer Service Representative, you will play a crucial role in supporting our customers by enhancing their experience while also supporting your team. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.

Key Tasks

• Respond to a wider range of customer inquiries via email and phone.
• From preparation, online filings, research, estimate creation, project management, or other items as assigned to support the team.
• Resolve moderately complex customer issues and complaints.
• Process and verify customer orders and billing information.
• Assist with account upgrades and changes.
• Provide detailed product and service information.
• Document and escalate unresolved issues as needed.
• Participate in the training of new hires.
• Update and maintain customer records.
• Conduct follow-ups to ensure customer satisfaction.
• Adhere to compliance and quality standards.

You're a Great Fit if You Meet These Requirements

1-2 years of direct industry experience in the corporate & registered agent industry

50-state corporate transactional experience that includes: document retrievals, incorporation/formation, registration/qualification, amendments, annual/biennial reports, reinstatement/requalification, dissolution/withdrawal, tax clearance, address change, & merger/conversion.

Are located within 50 miles of a Wolters Kluwer office and able to work a hybrid schedule, being in the office 2-days a week.

Advanced Communication: Highly effective in both verbal and written exchanges.

Customer Insight: Deep understanding of customer behavior and needs.

Complex Problem-Solving: Ability to resolve advanced issues with innovative solutions.

Analytical Skills: Strong ability to analyze data and provide actionable insights.

Leadership: Capable of mentoring junior associates and leading by example.

CRM Expertise: Proficient in advanced use of CRM and other support software.

Process Improvement: Skilled in optimizing customer service operations.

Industry Knowledge: Updated knowledge of relevant industry trends.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They're not intended to be an exhaustive list of all duties and responsibilities and requirements. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA: $45,100 - $61,700 This role is eligible for Bonus.