Command Presentations Customer Support VTC Technician

Command Presentations Customer Support Video Teleconferencing Technician

Aleut Federal is looking for a Command Presentations Customer Support Video Teleconferencing (VTC) Technician who will operate VTC sessions for high-level customers, perform troubleshooting and minor repairs on VTC systems, and maintain, modify, and enhance customer VTC network capabilities and services.

Responsibilities:

• Coordinate with Customer on all command presentations, including scheduling coordination.
• Provide day-to-day setups of videoconferences and bridge operation.
• Setup conference rooms and configure system prior to VTC start time, conduct pre-conference audio/video checks.
• Operate VTC equipment including powering up teleconferencing equipment, checking equipment for proper operation, setting audio levels, and positioning camera functions.
• Actively and consistently support all efforts to quickly mitigate issues and restore the Customer's services.
• Correct network and equipment degradations. If necessary, reconnect dropped participants.
• Maintain configuration settings (speed settings, full duplex, etc.) for participants to ensure quality meets industry standards.
• Provide technical assistance to users.
• Monitor VTCs to ensure exceptional audio and video quality.
• Create and maintain technical documentation of processes and procedures used throughout normal video operations.
• Track and update progress and details in ServiceNow trouble ticketing system while troubleshooting and performing fix actions.
• Present progress and performance metrics information for briefings and other presentations.
• Train staff in the operations of VTC equipment and other AV equipment associated with VTC services.

Requirements:

• Must possess a current TS//SCI eligible.
• Comprehensive knowledge of the principles, methods, and techniques used in VTC troubleshooting and support.
• Knowledge of video technology and experience working with a variety of audiovisual equipment.
• Excellent problem-solving skills to troubleshoot complex VTC problems.
• Knowledge of Microsoft Office software products (Word, Excel, PowerPoint).
• Ability to communicate verbally and in writing to work effectively with a variety of government, military, and contractor personnel at all levels.

Preferred:

• Military and/or government experience a plus.
• Experience with ServiceNow.
• Bachelor's Degree in a related technical discipline or the equivalent combination of education, technical certifications or training/work experience can be substituted in lieu of degree.
• CompTIA Security+
• Crestron Technician certification/Extron certification and/or Thinklogical Tech 300 certification or higher-level relevant certification.

Locations:

This position will be expected to perform duties at any customer facilities within Colorado Springs.

Salary Range: $85K - $95K

Closing Date: We will be accepting applications for this position until 19/May/2025 at 11:59p EST.

Benefits:

• Health insurance
• Dental/Vision Insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401k, and match

EEO Statement: Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.