Client Services Coordinator - QT Pod

Client Services Coordinator

The Client Services Coordinator is responsible for incoming customer requests by phone and email, prioritizing said requests and assigning work orders to the technical team. Additionally, this position is responsible for processing sales orders by coordinating with clients to ensure all pre-installation criteria are met.

Responsibilities include:

• Answer all incoming calls.
• Determine customer issue and prioritize accordingly.
• Create work order and assign WO # to customer.
• Handle low-tier tech support calls and supply orders.
• Perform follow-up calls with customers, refer to tech support as needed.
• File and process sales folders by coordinating with clients, creating work orders and transferring orders to production.
• Follow-up calls with customers after installation.
• Customer satisfaction surveys.
• Help tech support close work orders.
• Assist technical support department with training customers on SiteMinder®.

Qualifications:

• 1-3 years working in a customer service or technical support environment.
• Bachelor's degree preferred but not required.

Pay ranges vary based on multiple factors, including, without limitation, skill sets, education, shift worked, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel. The pay range for this position is $19.93 to $23.94 per hour.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature Aviation provides a variety of benefits, programs, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

Our benefits include:

• Medical/prescription drug, dental, and vision insurance
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• 401(k)
• Critical illness, hospital indemnity, and accident insurance
• Identity theft and legal services
• Paid time off
• Paid maternity leave
• Tuition reimbursement
• Training and development
• Employee assistance program (EAP)

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.