Senior Consultant – Customer Service (life Sciences)

Senior Consultant – Customer Service

Cognizant Consulting is more than Cognizant's consulting practice—we're a global community of 6,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we're looking for our next colleague who'll join us in shaping the future of business. Could it be you?

As a Senior Consultant – Customer Service, you will make an impact by enhancing client satisfaction and operational efficiency across life sciences domains. You will be a valued member of our consulting team and work collaboratively with cross-functional stakeholders and clients to deliver innovative solutions that drive business transformation and regulatory compliance.

In this role, you will:

• Lead business analysis efforts within FDA-regulated environments, including pharmaceutical, biotech, and medical device sectors.
• Facilitate and document business requirements, user stories, and process flows using UML and other modeling tools.
• Conduct GAP analysis, data analysis, and process reengineering to identify improvement opportunities.
• Support UAT, demo presentations, and change request evaluations.
• Collaborate with project managers to ensure timely delivery and regulatory alignment (GxP, CAPA, SDLC).
• Maintain strong client relationships and provide regular status updates and risk assessments.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role's business requirements, this is a hybrid position requiring 2–3 days a week in a client or Cognizant office in Mexico City. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

What you must have to be considered

• 2–5 years of experience in business analysis within FDA-regulated environments (GMP, GxP).
• Proven experience in life sciences domains such as Discovery, Research, Clinical Trials, Regulatory Affairs, or Pharmacovigilance.
• Strong proficiency in SQL, Tableau, and data migration practices.
• Ability to create high-quality regulatory and SDLC documentation.
• Experience with tools such as Salesforce, AWS, Azure, Veera Vault, LIMS, Documentum, Medidata, Oracle Siebel CTMS, IQVIA RIM Smart, Trackwise, Aris, Argus, UML, CSV, Jira Align, Confluence, SharePoint, Power BI, Python.

These will help you succeed

• Certifications such as SAFe POPM, CSPO, IIBA, or CBAP.
• Experience with feature/user story prioritization and backlog grooming.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaboratively in fast-paced environments.
• Familiarity with regulatory compliance and change control processes.

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.