On - site Entry - level Customer Service Representative

Policy Servicing Specialist

Join our dynamic team as a Policy Servicing Specialist where you will play a pivotal role in managing and optimizing policy servicing processes within the Life and Annuities Insurance domain. With your expertise in MS Office you will ensure efficient operations and contribute to enhancing customer satisfaction. This office-based position offers a day shift schedule providing a stable work-life balance.

Responsibilities

• Manage and oversee policy servicing operations to ensure seamless processing and customer satisfaction.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Utilize MS Office tools to maintain accurate records and generate insightful reports.
• Analyze policy data to identify trends and opportunities for process improvement.
• Provide exceptional support to clients by addressing inquiries and resolving issues promptly.
• Implement best practices in policy servicing to enhance operational efficiency.
• Ensure compliance with industry regulations and company policies in all servicing activities.
• Develop and maintain strong relationships with stakeholders to facilitate effective communication.
• Monitor and evaluate the effectiveness of policy servicing strategies and make recommendations for enhancements.
• Conduct regular audits of policy servicing processes to ensure accuracy and reliability.
• Train and mentor junior staff to foster a culture of continuous learning and development.
• Contribute to the development of innovative solutions to improve policy servicing outcomes.
• Support the company’s mission by delivering high-quality service that positively impacts society. Qualifications
• Demonstrate proficiency in MS Office applications to perform daily tasks efficiently.
• Possess in-depth knowledge of Life and Annuities Insurance to effectively manage policy servicing.
• Exhibit strong analytical skills to interpret policy data and drive improvements.
• Show excellent communication skills to interact with clients and stakeholders effectively.
• Display attention to detail to ensure accuracy in policy servicing operations.
• Have a proactive approach to identifying and resolving issues in policy servicing.
• Demonstrate ability to work collaboratively in a team-oriented environment.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.