Junior IT Support Associate - German Speaker

Junior It Support Associate – German Speaker

Work location: Budapest, Hungary

Work model: Hybrid

Do you speak German on a high level (C1/C2) and enjoy helping people? Would you like to start a career in IT — even if you don't have an IT background yet?

Join our multilingual IT support team in Budapest and provide high-level customer support for our market leader pharma clients.

Your German skills are the key — and we'll teach you the technical part with structured training and daily support from experienced colleagues.

We can offer:

• Paid training & continuous learning: we provide the technical knowledge step-by-step
• Multilingual environment: work with an international team and native speakers
• Hybrid work model and modern, easy-to-reach office
• Competitive salary + cafeteria package
• Wellbeing perks: free sport allowance near the office, All You Can Move Sport Pass (discounted), medical benefits
• Language course reimbursement
• Team culture: supportive colleagues, team events and company events
• Recognition & growth: awards, annual bonus for top performers, annual salary review

Responsibilities:

• Be the first point of contact (Level 1 support) for German-speaking end users
• Handle requests via phone, email and ticketing tools
• Solve typical IT issues (password resets, access, basic troubleshooting, guidance)
• Document cases accurately and log tickets with clear notes
• Escalate more complex issues to Level 2 teams when needed
• Own your tickets end-to-end: keep users updated until resolution
• Contribute to high customer satisfaction through friendly, professional communication

We are looking for you, if you:

• Speak German at a high level (C1/C2) and can communicate confidently
• Have English at least upper-intermediate level
• Enjoy helping others and communicating with different people
• Are open to working in shifts (8-hour shifts, rotating schedule)
• Are reliable, detail-oriented, and comfortable with basic admin/documentation
• Have a High School diploma
• Customer service experience is a plus — IT experience is not required

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What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.