Junior Customer Service Specialist With English - Remote Eligible

Customer Service Specialist

This is an excellent entry-level role for fresh graduates interested in finance, customer service, or business operations. As a Customer Service Specialist, you will support customers with questions about invoices, payments, and account information. You will work closely with the AR team and receive full training on company systems, financial processes, and customer communication.

Responsibilities

• Communicate with customers via email, phone, or ticket system to answer questions about invoices and payments.
• Help investigate simple billing issues and work with internal teams to resolve them.
• Support the AR team in monitoring overdue accounts and assisting with basic collection tasks.
• Record customer interactions accurately in the system.
• Assist with month-end reporting and other administrative AR tasks.
• Work with Sales, Finance, and Operations teams to improve customer experience.
• Escalate issues to more senior team members when needed.
• Follow company policies and financial guidelines (training will be provided).

Requirements

• Bachelor's degree must have
• No previous experience required — open to fresh graduates.
• English Language knowledge B2/C1
• Strong communication and confidence speaking with customers (training provided).
• Ability to stay calm and professional in difficult conversations.
• Basic Excel and willingness to learn financial systems like SAP.
• Strong organization and time-management abilities.
• Professional and customer-focused attitude.
• Attention to detail and accuracy.

What We Offer

• Opportunity to be part of a global organization focused on development,
• Open-minded and multinational environment,
• Training & development opportunities
• Professional development and clear career path,
• Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, cafeteria benefits

For more information about us, visit Cognizant Poland.

If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!

Important Notice: We appreciate your interest in joining our company. Due to the high volume of applications, only candidates selected for an interview will be contacted.

We thank you for your understanding and wish you the best in your job search.

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We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.