Italian Speaking Service Desk Representative - Part Timer

Italian Speaking Service Desk Representative - Part Timer (20 Hours)

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Centre) market since 2008 providing multilingual IT services with almost 1000 employees.

For our office in Budapest, Hungary, we are looking for Italian speaking Service Desk Support Representatives.

We can offer:

• Multilingual environment
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building
• Hybrid work model
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

We are looking for you, if you:

• Have excellent written and verbal communication skills in Italian and English
• Have experience in customer service – experience gained in IT Service Desk is an advantage but not a must
• Have High School degree
• Have desire to learn - no IT background required, training will provide the necessary technical knowledge
• Are open to work in shifts
• Have excellent communication skills – both written and spoken
• Are flexible, open-minded personality with a "can do" attitude

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is consistently listed among the most admired companies in the world.

Other employment-related information Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.