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German Speaking IT Support Associate
Provide first-line IT support to German-speaking clients in Budapest with hybrid work
Budapest, Budapest, Hungary
Entry Level
10 hours agoBe an early applicant
Cognizant
Provides global IT consulting, digital transformation, and business process services to help enterprises modernize technology and improve operations.
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German Speaking It Support Associate
For our office in Budapest, Hungary we are hiring German speaking IT Support Associates to assist our clients in the pharmaceutical industry.
We can offer:
- Multilingual environment
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building
- Hybrid work model
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move Sport Pass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, etc.)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
- Act as first point of contact for our customers, resolving technical issues of our clients
- Handling end-user calls and web queries via tools, phone and email
- Documentation and precise administration, logging of calls on the ticketing tool
- Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
- Keep the user informed, own and follow-up ongoing cases
- Maintaining and improving customer satisfaction level
We are looking for you, if you:
- Have excellent written and verbal communication skills in German (C1/C2) and at least upper-intermediate English
- Have experience in IT Support or non-technical Customer Support roles
- Have High School degree
- Have desire to learn - no IT background required, training will provide the necessary technical knowledge
- Are open to work in shifts
- Have excellent communication skills – both written and spoken
- Are flexible, open-minded personality with a "can do" attitude
About Cognizant
Provides global IT consulting, digital transformation, and business process services to help enterprises modernize technology and improve operations.