Customer Service Specialist - German Speaker

Customer Service Specialist - German Speaker

Location: Budapest, Hungary

The Customer Service Specialist will be responsible for providing the highest level of customer service and problem resolution within the guidelines of the service policy.

We offer:

• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization
• Multilingual environment
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Hybrid work model
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

• Receiving end user requests for product details, warranty registration and general inquiries
• Provide first level resolution providing excellent customer experience
• Documenting both the customer concern and action to resolve the issue in the CRM tool
• Provide first level resolutions for interactions—inquiries, issues raised, etc.
• Ticket creation /Categorization / Prioritization
• Ticket escalation to respective Support Group
• Identify and troubleshoot, document and categorize customer inquiries/requests, and if needed escalate complex problems according to defined escalation procedures.

We are looking for you if you:

• Have excellent written and verbal communications skills in English and German
• Have high school degree
• Have experience in working with customers or in an international environment
• Have experience of using ERP systems, preferably SAP
• Have good planning and organizational skills
• Are ready to learn new applications and solutions and has quick learning ability
• Have excellent time management skills
• Are able to work independently

What we offer:

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.