Customer Service Representative – Junior Level

Policy Servicing Executive

Join our team as a Policy Servicing Executive where you will play a crucial role in managing and processing life and annuities insurance policies. With your expertise in MS Office and domain knowledge you will ensure seamless operations and contribute to the company’s success. This office-based role offers a dynamic environment with day shifts allowing you to make a significant impact.

Responsibilities

• Manage and process life and annuities insurance policies efficiently to ensure accurate and timely service delivery
• Collaborate with cross-functional teams to resolve policy-related issues and enhance customer satisfaction
• Utilize MS Office tools to maintain and update policy records ensuring data integrity and accessibility
• Communicate effectively with stakeholders to provide policy information and address inquiries
• Analyze policy data to identify trends and opportunities for process improvement
• Implement best practices in policy servicing to optimize workflow and reduce errors
• Support the development and execution of policy servicing strategies to align with business objectives
• Provide training and guidance to team members on policy servicing processes and tools
• Monitor policy servicing metrics to assess performance and identify areas for enhancement
• Ensure compliance with regulatory requirements and company policies in all policy servicing activities
• Contribute to the development of policy servicing documentation and standard operating procedures
• Participate in policy servicing projects to drive innovation and efficiency
• Foster a collaborative work environment to promote knowledge sharing and continuous improvement.

Qualifications

• 0 to 11 months of experience.
• Intermediate English
• Demonstrate proficiency in MS Office applications to manage policy documentation effectively
• Exhibit strong domain knowledge in life and annuities insurance to provide expert policy servicing
• Possess excellent communication skills in English to interact with stakeholders and team members
• Show ability to analyze data and identify opportunities for process optimization
• Display attention to detail to ensure accuracy in policy servicing tasks
• Demonstrate problem-solving skills to address policy-related challenges
• Possess a proactive approach to learning and adapting to new policy servicing tools and techniques.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and a pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.