Customer Service

We're Hiring!

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A great place to work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.

Responsibilities

• Provide exceptional customer service across various channels ensuring a seamless and satisfying experience for all customers.
• Address customer inquiries and resolve issues promptly maintaining a high level of professionalism and empathy.
• Utilize omnichannel tools to manage customer interactions efficiently ensuring consistency in service delivery.
• Collaborate with team members to share insights and strategies for improving customer satisfaction.
• Monitor customer feedback and provide actionable insights to enhance service quality and customer experience.
• Maintain accurate records of customer interactions and transactions ensuring data integrity and confidentiality.
• Assist in the development and implementation of customer service policies and procedures to enhance operational efficiency.
• Stay updated with the latest industry trends and technologies to provide innovative solutions to customer challenges.
• Participate in training sessions to enhance product knowledge and customer service skills.
• Support store operations by providing insights into customer preferences and behavior.
• Contribute to multi-channel strategies to optimize customer engagement and retention.
• Ensure compliance with company policies and industry regulations in all customer interactions.
• Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.

Qualifications

• Possess a strong understanding of omnichannel customer service tools and techniques.
• Demonstrate excellent communication skills in English both written and spoken.
• Have experience in store operations and multi-channel environments is a plus.
• Exhibit strong problem-solving skills and the ability to handle challenging situations with ease.
• Show proficiency in using customer service software and CRM systems.
• Display a customer-centric mindset with a focus on delivering exceptional service.

Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide

Receive ongoing support and funding with training and development plans

Have a highly competitive benefits and salary package

Get the opportunity to work for leading global companies

We are committed to respecting human rights and build a better future by helping your minds and the environment

We invest in people and their wellbeing.

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!

Join us now!

#BeCognizant #IntuitionEngineered

Igualdad de Empleo y Política de Acción Afirmativa:

Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.

What We Offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About Us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other Employment-Related Information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Language requirements vary depending on roles, but we ask that all candidates have basic English proficiency for company-wide communications purposes. For roles based in Quebec, professional English proficiency is required, as you'll deliver services to and collaborate with stakeholders outside the province who may not speak French.