Client Relationship Manager / Account Manager – Consumer Goods & Retail Sector – Netherlands

Client Relationship Manager / Account Manager – Consumer Good & Retail Sector – Netherlands

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life.

Client Relationship Managers (CRM) are key contributors to the commercial side of Cognizant's IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L. They proactively identify new and expansion opportunities within accounts, planning for and closing the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met, working towards establishing a positive client experience through delivery excellence.

This position aligns to a portfolio of Consumer Goods clients in The Netherlands. A CRM should be able to talk confidently about the industry trends, solutions and challenges facing the c-suite of today's Consumer Goods ad Retail Organisation organisations.

Some of your tasks may include:

• Build trusted relationships with client stakeholders
• Understand the client environment, issues, and priorities
• Work with clients to define their problems and co-create solutions
• Drive RFPs / proactive bids with regards to renewals, extensions and expansion
• Keep track of industry trends relevant to client business and bring forth proactive ideas and solutions
• Serve as the day-to-day point of contact for the clients
• Responsible for backlog growth including renewals and extensions of current engagements
• Lead the onsite project teams and ensure they understand the client environment

Measures

A CRM's shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are renewal win rates, revenue and margin

Your experience

• Extensive experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry
• Experience managing and growing a multi-million dollar Client P&L including reporting and metric assessment for the account
• Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environment
• Must be detail oriented and able to manage and maintain all facets of complex assignments
• Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implications
• Demonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiences
• In depth understanding of Consumer Goods / Retail sectors

What we offer

• The chance to work with impact. Here, you're empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other's experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents —from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

About us

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world.

Other employment-related information

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, provincial or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

While our system allows applications in all languages, job required language(s) and proficiency level(s) vary. However, basic English proficiency is required for Company-wide communications purposes. Further, for roles located in Quebec, professional English proficiency is required to communicate with our global clients.