Customer Success Manager

Customer Success Manager

Coders Connect is partnering with an innovative scale-up that's transforming how agricultural manufacturers, dealers, and retailers collaborate. Their platform is reshaping the agricultural supply chain by streamlining product information exchange and improving transparency across the board.

We're looking for a Customer Success Manager who thrives at the intersection of people, product, and execution—someone who can own the customer journey, coordinate technical deliveries, and ensure clients get maximum value from the platform.

About the Role:

This is a hybrid role combining customer success, project delivery, and cross-functional collaboration. You'll be the go-to partner for both customers and internal teams, ensuring seamless onboarding, delivery, and continuous engagement. You'll also play a critical role in translating customer needs into actionable feedback for the product team; helping shape how the platform evolves.

Key Responsibilities:

• Own and manage the full customer journey from onboarding to long-term success and expansion.
• Coordinate technical deliveries and implementation timelines—ensuring requirements are met and milestones hit.
• Act as a strategic partner to clients, understanding their use cases and helping them succeed with the platform.
• Translate complex technical concepts for non-technical stakeholders.
• Collaborate closely with the CEO to ensure a smooth handover and aligned success goals.
• Drive platform adoption and usage, resolving issues proactively and building long-term satisfaction.
• Maintain clear documentation, internal updates, and project status visibility.
• Bring customer insights back into product development to help shape future features.

Requirements:

What You'll Bring:

• 5+ years in Customer Success, Product Delivery, or Project Management—preferably in SaaS or platform-based environments.
• Strong project management skills—confident in managing timelines, working across teams, and hitting deliverables.
• Comfortable working with both technical stakeholders (developers, engineers) and business-facing teams.
• Strong communicator who can manage and influence internal and external relationships.
• Experience working with data-driven or integration-heavy platforms; familiarity with AI-driven products is a big plus.
• Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and success.
• Fluent in English (Dutch, Spanish or German is a bonus).

What We're Looking For:

• Autonomous & Proactive – You're comfortable working independently and taking ownership.
• Customer-Obsessed – You truly care about delivering great experiences and building trust.
• Collaborative & Cross-Functional – You thrive in teams that span tech, product, and commercial.
• Startup-Minded – Agile, hands-on, and excited by fast-moving environments.
• Problem-Solver – You're always looking for ways to improve, prevent issues, and create clarity.

Benefits:

• Be part of a mission-led company improving the agricultural supply chain with smarter digital tools.
• Join a team that's lean, driven, and values collaboration and ownership.
• Work in a hybrid setup with flexibility and autonomy.
• Have a real impact on how a growing platform evolves to meet customer needs.