Implementation Specialist (active Clearance Required)

Implementation Specialist

CodeMettle provides a flexible data management software platform that solves complex, mission critical network, communications, and process management challenges. CodeMettle serves defense, government, and communications providers and offers innovative and scalable management of networks. The company is based in Atlanta, GA and is growing a team of talented and dedicated professionals committed to delivering superior software and services to customers worldwide.

As an Implementation Specialist, you will facilitate a seamless onboarding experience for CodeMettle customers by configuring and deploying our software solutions.

You may be a good fit if:

• You enjoy working closely with customers and have a passion for providing top-notch service.
• You have experience implementing software solutions and working in a client-facing role.
• You have a strong analytical mindset and can quickly understand and address business needs.
• You are comfortable managing multiple projects and deadlines in a fast-paced environment.
• You have excellent troubleshooting skills and can think creatively to solve complex problems.
• You have experience with training users on new technology and enjoy helping others succeed.
• You thrive in a collaborative work environment and are eager to work with cross-functional teams.
• You have an eye for process improvement and are always looking for ways to enhance workflows.
• You are willing and able to travel up to 50% of the time to support CodeMettle customers onsite.

The role:

• Manage the end-to-end implementation process for new customers, including system configuration, data migration, and training.
• Collaborate with clients to understand their business requirements and customize the software solution accordingly.
• Provide technical support and guidance throughout the onboarding process to ensure a smooth transition.
• Conduct product training sessions and create documentation to help customers maximize software functionality.
• Troubleshoot and resolve implementation-related issues in coordination with internal teams.
• Act as the primary point of contact for clients during the implementation phase, ensuring clear communication and proactive problem-solving.
• Work closely with the Sales and Customer Success teams to ensure a smooth handoff and ongoing client satisfaction.
• Continuously refine implementation processes to improve efficiency and customer outcomes.

Technology Fit & Preferred Skills:

• Active Clearance REQUIRED
• Up to 50% travel REQUIRED
• Bachelor's degree in Computer Science, Information Technology, or a related field preferred, equivalent experience will be considered in lieu of a degree.
• At least 2-years of experience in software implementation, onboarding, or technical customer support.
• Strong technical aptitude and the ability to learn new software applications quickly.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Experience with CRM, ERP, SaaS, or cloud-based software solutions is a plus.
• Familiarity with APIs, data migration, and system integrations is preferred.
• Strong organizational skills and the ability to manage multiple projects simultaneously.

Why join CodeMettle?

At CodeMettle, you will be part of an exciting, rapidly growing team that is disrupting the network & systems management landscape and transforming network managers into fully automated, highly efficient business service orchestrators. You will work alongside fun and talented people with an amazing culture, focused on success of our clients, company, and each and every member of the team.

Outstanding Culture and Perks:

• Access and communication with Senior Management
• Professional development and training opportunities
• 401(k) with 100% vesting after 3 months
• HSA, FSA, and DCA accounts
• Flexible office hours and remote work opportunities
• Open PTO
• Parental leave
• Wellness and fitness center discounts
• MARTA commuter benefits
• Employee Assistance Programs and employee concierge services

CodeMettle is an equal opportunity employer-M/F/D/V.