Customer Support Specialist (spanish & English)

Customer Support Specialist (Spanish & English)

Join Coda's Customer Support team, where we treat both B2B and B2C clients as our front-line heroes. We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support.

To excel in our team, you should be a people person with superb communication skills, a natural team player, and a problem-solving ace. We are looking for someone with a customer-centric mindset to care for our internal and external clients, embodying our core value of customer focus in everything they do.

Responsibilities

• Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, Facebook, CRM, and any other way that customers might think of to get in touch with us.
• Liaise with our mobile operator, Merchants and other partners as required to help quickly resolve any problems that customers have using our service.
• Perform marketing activities with close collaborations with our marketing team.
• Assist to conduct and carry out transaction tests to identify any potential issues of payment channels

Requirements

• At least 2 years experience in a digital or online customer-focused support role
• Positive personality and attitude
• Flexible to changes and has a sense of urgency
• Excellent problem-solving skills
• Time management skills
• Good communication skills in Spanish and English to answer customers' queries in Spanish and English
• Comfortable working with rotating shifts

With Codas spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda's growth, and make a lasting impact.

If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!

Our Perks:

• Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
• Customized Benefits: Tailor your benefits with our flexible plan.
• Growth Opportunities: Unlock your potential through clear progression paths.
• Skill Development: Access training resources to fuel your personal and professional growth.
• Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
• Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!