FSOP Customer Account Manager

Customer Account Manager (Food Service On Premise) FSOP

Coke Florida is searching for a Customer Account Manager (Food Service On Premise) FSOP based out of our Jacksonville facility, working Monday – Friday with occasional nights and weekends. What you will do:

Coke Florida is searching for a strong Customer Account Manager to join our FSOP team. In this role you will help develop data based FSOP sales strategies to help Coke Florida gain a competitive edge within the market.

Roles and responsibilities:

• Position will focus on developing a portfolio of Food Service On Premise (FSOP) Key Account customers and an assigned traditional FSOP Channel (i.e. Amusement/Recreation, General Merchandise/Retail/Auto, Lodging, Health/Hospital, Education or Airline/Cruise Ships, etc.).
• Support the Coke Florida territory and work collaboratively with cross-functional teams whereby interaction is inclusive of but not limited to Profit Growth Management, Demand Planning, Commercial Marketing, Sales Operations, Local Field Sales and CCNA to insure the highest-level customer service and performance.
• Establish strong existing customer relationships with new and existing customers.
• Partner with leadership for continually improvement of partnerships with clients, while utilizing success stories to build new clients.
• Maximize performance potential within FSOP Customer and Channel portfolio and be accountable to achieving targeted objectives.
• Full responsibility for portfolio of existing customer relationships for traditional FSOP Key Accounts.
• Develop our existing customer base while also expanding our FSOP outlet universe by identifying, prospecting and converting competitive Key Account-level customers.
• Negotiate contracts for new business and re-negotiate contracts for existing business.
• Oversee FSOP Channel performance for an assigned Channel while creating and executing Channel-specific programs that achieve targeted objectives (i.e. Channel Picture of Success, Deep Dive analyses, Gap solves, etc.).
• Execute forecasting process for an assigned FSOP Channel to ensure accurate forecasting of key metrics (Volume, Revenue, Revenue/cs., etc.).
• Provide feedback on marketplace conditions including but not limited to: competition, channel plans, and pricing architecture.
• Identify opportunities with on-going business performance and create solutions to close gaps in volume, price, profit, and net outlets.
• Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan.
• Monitor business performance for gaps versus plan and lead development of contingencies and gap solves.
• Lead the development and achievement of comprehensive annual and multi-year business plans for customers and an assigned FSOP Channel.
• Become a Subject Matter Expert (SME) within the FSOP Channel within the Industry Participate in select key senior management customer calls to provide SME insights, business reviews, etc. to support the business and gain greater insights into customer's business needs.
• Travel is estimated to be 25% to 35% primarily within Coke Florida territory.

For this role, you will need:

• Bachelor's degree required
• 5-8 years in consumer goods industry
• Experience working with Nielsen and other syndicated data
• Experience in developing successful annual business plans and price/package for retail customers
• Change agent who thrives in a fast pace, ever changing environment
• Strategic Selling, Conceptual Selling, Account Management
• Food Service On Premise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred
• Experience within beverage operations (knowledge of how fountain, vending and on-premise products maximum business relationship)
• Strong communication skills (Listening, Speaking, Writing, Inquiring)
• Strong negotiation skills
• Analytical thinking (Strategic Thinking Systematically, Problem Solving)
• Consumer goods and Beverage Industry knowledge
• Experience influencing effective negotiation and selling with retailer