Senior Manager, Customer Operations Activation Lead

Senior Manager, Customer Operations Activation Lead

The North America Operating Unit (NAOU) manages a $1.1 billion annual transportation budget and oversees more than 600,000 customer purchase orders each year. The Customer Operations team owns end-to-end Order Management and customer communication, ensuring order accuracy, visibility, and a high-quality customer experience, while working in close partnership with Transportation teams to execute reliable, cost-effective delivery. Through strong cross-functional collaboration, provider partnerships, network planning, and performance management, the team aligns order fulfillment and transportation execution to ensure customers and facilities receive consistent, dependable service.

The Role

The Senior Manager, Customer Operations Activation Lead enables reliable, end-to-end customer fulfillment by coordinating capabilities across Transportation, Customer Service, and Order Management within NAOU's complex logistics network. This role focuses on delivering service excellence by strengthening cross-functional processes, improving tools, and ensuring teams operate seamlessly to meet customer commitments.

This leader serves as the primary coordinator during network disruptions and customer-specific service failures, partnering closely with Customer Service, Order Management, Transportation, and key stakeholders to align priorities, manage issue triage and communication, and drive service recovery with minimal customer impact.

The role drives the business strategy and activation of transportation and customer operations systems, ensuring solutions are designed for the end-to-end customer journey and support effective daily execution, exception management, and customer communication. Accountable for activation, governance, and performance of solutions across multiple platforms, this leader establishes clear ownership, operating rhythms, and value realization.

Through strong cross-functional leadership and structured change management, the Activation Lead enables effective adoption of new capabilities and ensures Transportation, Customer Service, and Order Management teams are equipped to work efficiently, collaboratively, and consistently deliver customer service excellence.

What You'll Do for Us:

• Own end-to-end solution delivery across multiple transportation and order management tools, processes and capabilities from activation and governance to commercialization, including sustained change management and user adoption.
• Lead cross-functional disruption response and service recovery, aligning Customer Service, Order Management, Transportation, and key stakeholders on priorities, triage, and communications to minimize customer impact.
• Electronic Data Interchange (EDI), including Shipment Delay (SD) collaboration with IT technical team for EDI/SD set up of new carriers and resolution of carrier related EDI issues to ensure data necessary for measuring performance is received accurately and timely; establish support models.
• FourKites onboarding for new carriers, weekly cross-functional cadence, and ongoing governance with FourKites to improve tracking of all NAOU shipments; drive adoption through standard work and training.
• Ownership of the FourKites Agentic AI – Tracy, with focus on continuing to enhance this capability along with growing use cases and adoption.
• ePOD management for all carriers to ensure POD's are received prior to invoicing and that they are received accurately. Lead internal enablement and adoption so users are set up in OTM to view and download POD's needed to support customer requests.
• Lead transportation responsibility for ATP bid and budget technology conversion ensuring existing capabilities are properly transitioned over
• Strategic Transportation and Operations leadership for the automation of bid processes by the Global Logistics Team
• Other tools improvements and enhancements, including automation of rate schedules, rate and commitment upload tools, and scorecards

The ideal candidate will be:

• Self-motivated, flexible, with the ability to manage multiple priorities and meet various deadlines.
• Experienced in over-the-road transportation.
• Strong knowledge of NAOU procurement and transportation tools.
• Proven track record of problem-solving that drives improvements and efficiencies.
• Excellent analytical skills.
• Highly organized with strong attention to detail.
• Significant experience in establishing effective routines in a fast-paced, high-volume environment.
• Exceptional written and verbal communication skills.
• Must be flexible with their schedule to accommodate the varying needs of the business.

Qualifications and Requirements

• College degree or equivalent work experience.
• Oracle Transportation Management (OTM) or other Transportation Management Systems.
• Advanced Excel skills, including proficiency with formulas, pivot tables, and VLOOKUPs.
• Strong ability with Power BI.
• Preferably, 5+ years of experience in over-the-road truckload transportation.
• Procurement tool capabilities (example: Keelvar)
• Proficient in MS Office applications, including Word, Excel, PowerPoint, Teams, and Outlook.
• Strong organizational skills: able to prioritize and manage short-term, mid-term, and long-term tasks to meet deadlines effectively.

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including Coca-Cola, Simply, Fairlife & Topo Chico.
• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

Skills:

Pay Range:

United States of America: $116,000 - $142,000

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

15

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

United States of America

City/Cities:

Atlanta

Travel Required:

00% - 25%

Relocation Provided:

No

Job Posting End Date:

May 26, 2026

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.