Customer Account Specialist - Temporary 12 Months

Plant Operations Manager

The purpose of this role is to manage the plant operational concentrate and beverage base supply and service requirements to our Bottling Partners and Business Units. A key responsibility is to support and work closely with the Customer Franchise Manager in developing these relationships, identifying and implementing end-to-end Supply Chain Solutions and improvements that maximize value to the system. This is a temporary position for 12 months.

What you will do for us:

• Collaborate with the Business Unit and bottlers to ensure that plant supply is guaranteed on-time in full and costs are optimized. Supporting the Perfect Order Metric and analyzing gaps to the Tier 1 Metric
• Gather & analyze forecast information, engage & collaborate with bottling partners to validate and improve plant forecast accuracy through concentrate demand routines.
• Monitor, analyze and take mitigation actions based on aging stock reports, in association with internal departments, Business Units and the Customer.
• Work with Demand Specialists, Budgeting & Planning Financial Managers in the business units and customers to build & validate sales volume estimates for the business plans. Work with internal & external teams in the implementation of supply point shifts (both planned shifts & BCP activations), managing to the project timeline and needs of the bottling partners to ensure smooth transition.
• Support the digital transformation journey on our key business processes and help identify areas of productivity & cost saving opportunities. Deployment of key changes in the business. Utilize project management techniques, influencing and presentation skills to deliver end-to-end value creation opportunities.
• Understand customer requirements in detail and monitor, assess and implement when changes are required working closely with relevant functions experts.

Leadership Behaviors:

• Drives Innovation
• Collaborate with System, Customers, and Key Stakeholders
• Act like an Owner
• Inspire Others
• Develops and Inspires Others

Functional Competencies:

• SAP S&D Module
• Empowered and self-starter
• Project Management skills
• Commercial, technical & financial knowledge.
• Presentation skills (face to face and virtual)
• Supply chain and logistics knowledge
• Ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in cps)
• Computer Skills –Advanced Microsoft Excel, Power Point & Power BI
• Problem Solving & analytical Skills.

Previous Work Experience:

• 3-5 years' experience in Customer service, supply-chain or sales.

Educational Requirements:

• University/Bachelor degree in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.

Travel Requirements:

• The role requires national and international travel, this is normally planned in advance.
• Travel will make up approx. 10 - 20% regional (CPS plants, bottlers and customers location in Europe, Eurasia and Africa).

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years.