Deployment Project Coordinator

Deployment Project Coordinator

For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. And while we've already done a lot of work we're proud of, we're just getting started!

We're a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we've become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

Key member of the North American Deployment Team, the primary function of the Deployment Project Coordinator is the creation and implementation of schedules for installation of Coates Equipment at Quick Service Restaurants. Understanding and catering for incoming demand, installer constraints, customer requirements, support constraints and commercial relationships to balance competing priorities and ultimately controlling costs of the programs of work. This will require a strong technical skillset in planning and toolset development as well as excellent collaboration and communication behaviors. The Deployment Project Coordinator plays a pivotal role in collecting, analyzing, and interpreting data to support data-driven decision-making within the organization.

Responsibilities:

• Build and maintain planning tools / schedules
• Understand how to extract data from multiple systems as inputs to the plan and then how to support updating core systems accordingly for the outcomes of the planning engine
• Refresh plans on a weekly basis according to updated inputs and priorities
• Co-ordinate plans with install partners and ensure supporting business processes are being used to execute the outcomes
• Communicate plans with deployment teams and other accountable stakeholders in a well understood and sustainable method to ensure all stakeholders are able to execute their respective functions
• Have a full working knowledge of commercial relationships with our customers and installers to ensure plans are optimized and triggering appropriate commercial outcomes
• Work cross functionally to implement change in business processes
• Work to execute the S&OP plan, ensuring balance & alignment to demand/supply of HW, deployment resources and installer capacity to execute flawlessly

Qualifications:

• 3+ years' experience in planning and scheduling
• In-depth understanding of planning& scheduling practices and toolsets
• Exceptional Excel skills and an understanding of database methods and technology
• Salesforce exposure and experience would be a distinct advantage
• Detailed scheduling and planning toolset development and/or implementation experience
• ERP exposure and understanding
• Proficiency in data analysis tools and programming languages
• Familiarity with data visualization tools (e.g., Tableau, Power BI) is a plus.
• Construction industry experience / understanding will help with understanding constraints and underlying cost drivers

Capabilities:

• Exceptional organizational skills, with the ability to meet deadlines
• Ability to problem solve and present creative solutions
• Excellent written and verbal communication skills
• Able to multitask and work independently, with proven leadership & collaboration skills
• Strong analytical and problem-solving skills, able to distill large information sets for decision making
• Ability to apply time phased approach to business process development
• Change capable leader
• KPI driven and able to develop and implement effective KPI's

$57,000 - $65,000 a year

Full salary range: $57,200/year (minimum), $61,100/year (midpoint), $65,000/ (maximum).

Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our "Thrive Program" which includes a suite of flexible work options because we're strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a "Give Back Day" to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We're proud of where we've been and are energized by where we're going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we've accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com. We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

• Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com "
• We do not contact employment candidates via email to solicit personal or financial information
• All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
• All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever[dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.