Customer Success Partner Senior Advisor

SAP Business Technology Platform Customer Success Manager

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The focus of this position is to help customers consume SAP Business Technology Platform (SAP BTP) within their application projects as the cloud platform-of-choice. BTP is the engine for innovation through integration, extension, and analysis scenarios of the Intelligent Enterprise. SAP BTP CSMs work with the most cutting-edge and innovative SAP solutions and coach SAP's most strategic customers. The BTP Customer Success Manager (CSM) role is responsible for developing relationships with technical decision-makers in their assigned accounts to ensure broad portfolio consumption both within and across application projects through Technical Advisory.

Responsibilities:

• You will proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
• You analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
• You are the primary SAP BTP strategic point of contact and will orchestrate success resources across SAP and customers, as described in the SAP BTP engagement model.
• You will analyze your customer’s technical needs and execute consumption plans for your assigned customers.
• You will provide recommendations and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders.
• You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• A BTP-CSM may also be assigned to fulfill a customer’s premium subscription services.

Role Requirements:

• You have 3+ years of experience working in the IT Industry. Your background could be Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
• You have deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
• You have foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
• You have great communication and presentation skills. Familiarity with design thinking methodology is a plus.
• You can navigate complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• You can continuously learn and adapt to the unique business and cultural practices of each region/country.
• You have a focus on customer service mindset and customer empathy.
• You have a passion for learning new technologies and enjoy problem-solving.

Our Team:

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. The SAP Business Technology Platform CSM team is committed to sustain each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving SAP BTP consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.