Customer Service Representative

Customer Service Representative

Kia ora, Talofa, Halo, Ola, Gutpela dei, Mālō e lelei – Rise in Motion! Join our diverse Oceania team in Auckland, Aotearoa and grow your career with us! We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale. ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, South Asia, Papua New Guinea, and the Pacific Islands. Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role:

Reporting to: Customer Service Supervisor

Employment Type: Permanent, Full-Time

Work Location: Auckland, New Zealand

The Customer Service Representative is responsible for assisting with customer enquiries related to space availability and booking requirements, while proactively addressing schedule changes to ensure suitable transport solutions are arranged. The position will also monitor capacity across sailings, track bookings against targets, and ensure timely confirmation of any non-standard or late bookings prior to cut-off, making it an excellent opportunity for someone seeking a short-term challenge and the chance to make an immediate impact. The role and responsibilities will include:

• Respond to customer enquiries on space, bookings and shipment status within agreed timeframes.
• Ensure adherence to internal systems, processes and best practices.
• Coordinate booking changes, at-risk shipments and capacity management to optimise liftings.
• Liaise with overseas agents and internal teams to resolve operational or documentation issues.
• Investigate and resolve invoice disputes, identifying root causes to prevent recurrence.
• Prepare reports, schedules and customer communications, including service updates.
• Build strong customer relationships while promoting services and contributing to continuous improvement and high service standards.

To be successful in this role, you will need:

• Degree, diploma or equivalent experience in Logistics, Supply Chain, International Business or Business (preferred).
• Previous experience in a customer service or related role.
• Strong organisational and administrative skills with good computer literacy.
• Excellent communication skills (written and verbal) and professional phone manner.
• Customer-focused approach with the ability to build strong relationships.
• Strong problem-solving skills and ability to prioritise and meet deadlines.
• Ability to work autonomously, manage multiple tasks and perform effectively in a fast-paced environment.

Eligibility Requirements:

Applicants must have full working rights in New Zealand. We're building our team locally and are looking for people who want to grow with us and contribute to our whānau here in Aotearoa; applications from overseas candidates expecting remote work will not be considered.

Kia ora, Talofa, Halo – we welcome all local talent ready to join our diverse Oceania team!

Why join CMA CGM?

We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it's our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues. We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests. In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees. The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, promoting equity and inclusion in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

• Study leave and study reimbursement
• Flexible working options
• Life Insurance benefits along with subsidized Health Insurance
• Complimentary Birthday Leave
• Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Opportunity for career development in Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity:

At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We welcome and encourage applications from all qualified individuals, and celebrate the variety of backgrounds, experiences, and perspectives that make our teams stronger.

Join us at CMA CGM, where your potential meets endless possibilities, and together, we shape the future of global shipping.