Customer Service Officer

Customer Service Officer

Join our diverse Oceania team in Australia and grow your career with us! We are CMA CGM, the business that moves in excess of 22 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group in the world, making us well equipped to move cargo from door-to-door, on a global scale. ANL is a long-standing brand within the CMA CGM Group with a vision for the future. Headquartered in Melbourne, ANL Container Line offers shipping services to all major Oceania destinations, with extensive coverage throughout Australia, New Zealand, Asia, the West Coast of America, Papua New Guinea, the Indian Subcontinent and the Pacific Islands. Our mission is to lead sustainable change within the maritime industry. As we embark on this large-scale transformation journey, we are calling for our team members to be both bold and imaginative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

About the Role: Reporting to: Premier Customer Service Assistant Manager Employment Type: Fixed Term, 12 months, full-time Work Location: Melbourne, VIC As a Customer Service Officer, you will deliver support to elite customers, manage multi-channel enquiries, promote value-added services, ensure compliance, collaborate with stakeholders, support team development, and contribute to continuous improvement initiatives. The role and responsibilities will include:

• Delivering premium support to elite customers with tailored, high-quality service.
• Managing customer enquiries via phone, email, chat, and digital platforms.
• Promoting value-added services and driving e-commerce adoption.
• Collaborating with internal and external stakeholders to resolve service issues.
• Supporting leadership tasks and maintaining performance during absences.
• Contributing to training, onboarding, and continuous improvement initiatives.
• Ensuring compliance with procedures and upholding quality and safety standards.

To be successful in this role, you will need:

• Strong customer service skills with a proactive, solution-focused mindset.
• Excellent written and verbal communication abilities.
• The ability to manage multiple tasks and work effectively under pressure.
• Experience using Microsoft Office and familiarity with digital communication tools.
• Strong collaboration skills for working with internal teams and external partners.
• Attention to detail and commitment to procedural compliance and quality standards.
• A customer-centric attitude with the confidence to handle complex or escalated issues.

Eligibility Requirements Applicants must have full working rights in Australia for the entire duration of the contract. New Zealand citizens planning to relocate permanently to Victoria, Australia, are more than welcome to apply. We are building our team locally in Australia and are looking for people who want to grow with us; applications from overseas candidates expecting remote work will not be considered.

Why join CMA CGM? We are continuously striving to provide new opportunities and benefits that make our business a great place to work, but the truth is that it's our people who make us want to come to work every day. We make time to engage, connect and celebrate the moments that matter with our colleagues. We have a strong culture built around supporting progression and promotion and offer a diverse and engaging training calendar that provides you with the opportunity for growth, no matter your interests. In an ever-changing economy, the shipping industry remains a beacon of stability, and our continued success is a testament to our unwavering commitment to excellence. We prioritise delivering exceptional experiences to both our customers and our employees. The CMA CGM Group is also deeply committed to sustainability. We demonstrate our dedication to acting for the planet, people, and fair trade, through initiatives like reducing greenhouse gas emissions, empowering women in the workplace, educating employees on climate issues, and engaging in community and environmental projects.

Some of our other benefits include:

• Flexible Working Options
• Additional Leave Days
• Paid Parental Leave
• Annual Health Checks
• Complimentary gym access
• Discounted parking
• Novated car leasing
• Social Club events held all year round
• Employee Wellbeing Support – Mental, cultural, financial, and health resources, including Telus Health
• Study leave and study reimbursement
• Opportunity to participate in volunteer initiatives with partner charities such as the Big Umbrella
• Access to 3000+ learning resources and courses
• Career development opportunities across Asia Pacific, Europe and other office locations globally

Our Commitment to Diversity At CMA CGM, we take pride in being one of the most culturally diverse organisations locally and globally, fostering a respectful, inclusive, and collaborative environment where all employees can thrive. Our strength lies in our people, and embedding Diversity, Equity, and Inclusion (DEI) into our culture is essential to our ongoing success. By Acting for People, we harness the unique perspectives and experiences of our teams, benefiting our employees, customers, and the communities we serve. We actively welcome and encourage applications from all qualified individuals, regardless of indigenous status, race, religion, gender identity or expression, sexual orientation, national origin, disability, age, or any other characteristic.