Customer Service Administrator Shanghai - pvg

Customer Service Administrator Shanghai-PVG

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?

YOUR ROLE

• Daily communication with customers and overseas to handle shipment
• Follow handling procedures established by management
• Process shipment documents and filing
• Internal sys update for Cargo Wise, OFS, Navigator and other related systems agreed by management

WHAT ARE YOU GOING TO DO?

• Dedicated contact for assigned customers
• Keeping close contact with customer for shipment status updating & problem solving
• Answering overseas inquiries and involving in daily correspondences with network for shipments status and solutions
• Work closely with local agents, brokers for proper cargo operation
• Work with CSSC team on accrual relate cost / revenue in Cargo Wise / OFS system and ensure all data accuracy
• To clarify the irregular cargo status and work out the solution to solve the problem like: Cargo missing / damage, cross labelling, mis-routed and wrong cargo received
• Make sure billing accuracy against tariff and regular track AR on COD account
• Any assignments will be followed up by direct Manager instruction

WHAT ARE WE LOOKING FOR?

• Bachelor's degree
• Fresh graduate or 1 year experience in freight forwarding industry
• Good spoken and written English
• Good knowledge of excel and Word
• Sharp time management
• Good communication with different functions and levels of staff
• Team player
• Ability to independently work under pressure and self-motivated to complete quality deliverables by deadline
• Ability to present information and respond to questions from employees and customers
• Strong ethics, with an ability to manage confidential data
• Integrity

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There's no doubt that you will be compensated for your hard work and commitment so if you'd like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.