Customer Success Manager

Customer Success Manager

CloudTrucks is seeking a dynamic, passionate, and experienced Customer Success Manager. This is a 0 to 1 opportunity, where you will play a pivotal role in defining the strategy, building the go-to-market plan, and driving revenue growth. This is a high-impact Customer Success role that requires a balance of strategic vision, sales execution, and cross-functional collaboration. As a CSM at CloudTrucks, you will play a pivotal role in helping our Business Partners meet their milestones and build the most successful trucking business on their terms.

What You'll Do:

• Identify and develop strategic relationships with leasing companies, vendors, and truck drivers
• Own outreach and white gloved onboarding for new truck drivers
• Collaborate with product to translate partner needs into roadmap inputs, pilot programs, or new tooling
• Diagnose and unlock growth: Identify underutilized accounts, design playbooks to boost activation and engagement, and resolve blockers cross-functionally
• Be the feedback loop: Share customer insights with product, marketing, and leadership to influence roadmap and GTM strategy
• Track key partnership metrics and report on performance, growth, and engagement
• Where is this role based and who do they report to? In SF, reporting to the head of CS

Who You Are (Outline Responsibilities (Minimum of 5-7)):

• Exceptional relationship-building, negotiation, and communication skills.
• Energized by accountability and moving key business metrics
• Someone who thinks in systems and builds repeatable processes
• Comfortable pushing both customers and internal teams to create better outcomes
• You have a growth mindset: You're not afraid to try things you've not done before and failing.
• You thrive on feedback and are a self-starter
• Passionate about supporting owner operators

What We Are Looking For Qualifications (Minimum of 5-7):

• 2–5 years of experience in customer success, account management, or a hybrid AM/CSM role
• Proven track record in managing a revenue book and hitting retention/expansion goals
• Experience working with SMB or mid-market customers in a consultative, value-driven approach
• Strong business acumen and the ability to speak to ROI, workflows, and performance metrics
• Bonus: Experience with marketplaces, and or the freight industry

A Bit About Our Culture:

We value high autonomy, ownership, and delivering results - in short - whatever it takes to set our customers up for success. We encourage each other to push the envelope, execute quickly, and be resilient to failure. We also work occasional late nights or weekends to deliver an above-and-beyond customer experience, while respecting and celebrating each other's personal background, values and commitments. In return, we are well compensated, take pride in seeing outsized impact to our product, and have memorable experiences learning and growing alongside a truly exceptional set of peers.