Sr Manager, Global Technical Operations

Global Technical Operations Sr Manager

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.

The Global Technical Operations function is a newly created organization within our Global Field Center of Excellence in Cork. This team will be responsible for partnering with Cloudera's Technical Sales Organizations (Solution Engineering, Cloud GTM & Customer Adoption Teams) to provide best in class operational support underpinning our technical engagements, providing key business insights and analysis and building out the operational infrastructure to support our technical road map & Cloud GTM model. This function will be pivotal to the success of our technical sales teams.

As a Sr Manager for the Global Technical Operations, you will:

• Proven track record of building an operational organization from the ground up
• Demonstrated ability to working with executive teams in a fast-paced environment
• Strong understanding of Sales GTM models & processes.
• Creative thinker with the ability to challenge existing processes, and propose new business solutions
• Strong Analytical skills, with a proven track record of using data to solve business problems.
• Excellent interpersonal skills
• Experience working and leading large-scale global and cross-functional projects
• Ability to ideate and develop programs from ground-up, engaging with stakeholders and communicating a compelling vision for change
• True global mindset, with a passion to operate in a dynamic, diverse environment
• Proven ability to handle stakeholder negotiations, in a business development context
• Previous experience of using CRM tools such as Salesforce.com & business analytics tools like Tableau.
• Flexibility to work at End of Quarter and to travel
• Prior experience in Software/Services/Open Source Technologies/ SaaS is an advantage
• Become a trusted business partner for the Cloudera Technical Leadership team.
• Drive proactive engagement between back office functions and the Technical Teams to ensure their needs are supported from a data, analytics & infrastructure perspective.
• Agent for change, leading and delivering on company-wide initiatives and roll-outs
• Act as a business partner with our cross-functional management team to advise & drive key business changes to drive scale to support the long term growth of the company.
• Ability to interface effectively and establish quick credibility and confidence with cross-functional groups and Company Leadership.
• Drive our operational support model in supporting our Cloud GTM model.
• Work proactively with the technical leadership in a regular cadence to identify and resolve challenges as and before they arise.

We're excited about you if you have:

• Broad experience and understanding of Business/Sales Operations
• Prior experience of leading similar operations organizations, a distinct advantage
• Ability to lead, organize and prioritize, maintain attention to detail, and work under critical timeframes.
• Ability to lead and engage in multiple initiatives simultaneously.
• Strong Analytical Skills and proven track record of establishing and creating business KPIs.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
• Working knowledge of supporting a Cloud/SaaS based business a distinct advantage
• Strong understanding of Cloudera/Open Source technology and platforms.
• Working knowledge of Salesforce.com CRM Solution preferred.
• Education Required: Minimum Bachelors Degree
• Experience Required: 10+ years' relevant experience, including management of teams
• Bachelor's degree in related field of study or equivalent work experience
• This role is not eligible for immigration support

What you can expect from us:

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups

EEO/VEVRAA

LI - CH1

LI - Hybrid