Key Account Executive

FASTSHIP Job Post

What we do: FASTSHIP is Thailand's leading cross-border logistics platform, partnering with over 15 top delivery providers like UPS, FedEx, and ThailandPost. We offer 25 unique logistics services covering over 200 destinations, with 20 service points across Thailand. Our mission is to support the booming SEA eCommerce market through innovative, tech-driven logistics solutions.

Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there. Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7

Benefits of working with us: TOEIC language allowance Performance bonuses Health insurance Company holidays Free parking Quarterly parties and career growth opportunities

If you have any questions or need further information, please add us on Line: @915bksen or hr@cloudcommerce.co

What you will handle:

• Develop and maintain strategic, long-term trusting relationships with high-volume clients to accomplish organic growth.
• Develop and deliver sales/profit and other KPIs in order to achieve both customers and company's objectives.
• Drive upselling and cross-selling opportunities to increase account value.
• Ensure client retention and maintain account activation.
• Negotiating and handling objection both internal and external customer
• Building strong relationship and make it excellence execution.
• Understand client needs and offer solutions and generate actionable insights to support strategic decision-making.
• Collaborate with internal teams to ensure client satisfaction and campaign success.
• Resolve complex issues if they arise, ensuring timely and successful delivery of solutions according to customer needs.
• Prepare regular reports of progress and forecasts using key account metrics.
• Conduct regular business reviews with clients to identify opportunities for improvement and growth.

What you have:

• Bachelor's degree in related field.
• At least 1-2 years of experience in key account management or working in a relevant client relationship position.
• Demonstrated ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.
• Posses practical knowledge of CRM, leveraging it to maintain, analyze, and drive customer interactions and insights.
• Experience in delivering client-focused solutions based on customer needs.
• Willingness to learn product and service knowledge.
• Customer Centric personality with an excellent service mind.
• Computer MS office applications.
• Strong English communication skills.
• Able to work under pressure.

What you will get:

• Language allowance with Toeic score up to 3,000 THB
• Attendance allowance
• Free Parking: Park hassle-free, your convenience ensured.
• Medical Plan: With us, your life's uncertainties are met with healthcare coverage.
• Performance Bonus: Celebrate and Reward your dedicated effort and success.
• Quarterly Party: Connect, relax, and celebrate!
• Tons of Opportunity to Grow: Nurturing your potential. Thrive within and beyond.
• Extra Holidays for Special Occasions: We're here to support you through significant times in every chapter.
• Empowerment through Tools: Innovation, your way. Embrace tools for enhanced efficiency.