Key Account Executive

FASTSHIP Job Post

FASTSHIP is Thailand's leading international logistics platform, seamlessly connecting e-commerce businesses with over 15 top-tier door-to-door delivery providers. As e-commerce in Southeast Asia continues to surge, FASTSHIP is expanding its offerings to deliver end-to-end logistics and supply chain solutions, powered by innovation and technology, to help online sellers scale globally with speed and ease.

Key Responsibilities:

• Develop and maintain strategic, long-term trusting relationships with high-volume clients to accomplish organic growth.
• Develop and deliver sales/profit and other KPIs in order to achieve both customers and company's objectives.
• Drive upselling and cross-selling opportunities to increase account value.
• Ensure client retention and maintain account activation.
• Negotiating and handling objection both internal and external customer
• Building strong relationship and make it excellence execution.
• Understand client needs and offer solutions and generate actionable insights to support strategic decision-making.
• Collaborate with internal teams to ensure client satisfaction and campaign success.
• Resolve complex issues if they arise, ensuring timely and successful delivery of solutions according to customer needs.
• Prepare regular reports of progress and forecasts using key account metrics.
• Conduct regular business reviews with clients to identify opportunities for improvement and growth.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communication, or any related field.
• At least 2 years of proven experience in Key Account Management, preferably within FMCG, SaaS, or B2B service industries.
• Business-level proficiency in English with a TOEIC score of 600 or above.
• Strong negotiation and analytical skills with the ability to handle complex client requirements effectively.
• Proficient in using presentation tools such as PowerPoint or Canva to deliver impactful business stories.
• Proven track record in strategic relationship management, driving revenue growth, and maintaining active customer accounts.
• Consultative selling approach with the ability to design personalized solutions based on client needs.
• Practical knowledge of CRM systems and MS Office applications to manage and analyze customer data.
• Customer-centric personality with a positive attitude and a strong desire to learn and grow in a fast-paced environment.

Location: Pink Line MRT: Chaeng Watthana 14 station Exit on the Big C side and take a motorcycle taxi from there. Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7

Benefits of working with us:

• Competitive Incentive Package
• TOEIC language allowance
• Attendance Allowance: 500 THB
• Annual Leave: 10 Days - eligible after probation period
• Performance bonuses
• Health insurance
• Company holidays
• Free parking
• Quarterly parties and career growth opportunities