Customer Service Intern

Fastship Internship Program

Fastship is a cross-border logistics platform in Thailand that integrates over 15 door-to-door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL, and ThailandPost. Our strategy is to expand the business scope to enhance the competitiveness of rapidly growing e-commerce businesses in the Southeast Asian region, leveraging innovation and technology as the core, and providing diverse logistics and supply chain solutions.

We have delivery services to over 200 destinations, more than 25 types of logistics services, and a total of 20 logistics service points across Thailand.

Internship students in the customer service department will learn and gain practical work experience by working with a team of knowledgeable customer service staff. Interns will be responsible for managing new customers and new account openings, handling real issues, and enhancing cross-border logistics knowledge. At the same time, they will develop problem-solving and management skills through daily tasks.

The customer service team we are looking for has four teams, as follows (we will consider team placement based on suitability and ability):

1. Customer Service Team:

• Answer questions, provide information, and resolve issues for all customer groups
• Provide services through multiple channels including phone, line, Facebook, etc.
• Record and follow up on reported issues to relevant teams for resolution
• Compile frequently asked questions (FAQ) to improve service delivery
• Monitor the status of goods and continuously update customers with information
• Maintain and uphold the company's service standards
• Check and report issues found in system usage or service provision
• Support other team tasks as assigned

2. Onboarding Team:

• Welcome new customers and interested parties
• Provide step-by-step guidance on system usage
• Assist in setting up accounts and services to be ready for use
• Offer initial advice on usage to reduce early-stage obstacles

3. Pick-up Coordination Team:

• Coordinate pick-up appointments with customers and logistics providers
• Verify address, pickup points, and appointment times for accuracy
• Monitor the status of goods receipt to ensure transportation plans are followed
• Resolve issues that arise during the process, such as delays or incomplete information
• Check and follow up on pending cases to prevent project setbacks

4. Post-Shipment Support Team:

• Track and coordinate post-shipment issues
• Coordinate with destination agents and logistics providers to investigate cases
• Handle problem cases such as delayed, lost, returned, or failed deliveries
• Monitor case progress until resolution
• Record and update case information accurately and completely in the system
• Coordinate with relevant teams to expedite problem resolution and minimize customer impact
• Support other team tasks as assigned

Internship Requirements:

• Currently pursuing a bachelor's degree in any field
• Eager to learn and enjoys communicating with people
• Punctuality and a sense of responsibility
• Able to commute to our main office at 14 Changwat
• Professional level communication skills in Thai, both spoken and written
• English communication skills are a plus

Benefits and Internship Terms:

• Stipend: 200 baht per workday
• Internship duration: Minimum 3 months or more
• Workdays: Monday to Saturday, 09:00 to 18:00 (Saturday WFH)

Main Office Location:

• CloudCommerce (Fastship) Head Office
• Map: https://maps.app.goo.gl/P9q1hb3SVyadWE8Y7
• Take the Pink Line MRT to Changwat 14 Station

For more information:

• Line OA: @915bksen or https://lin.ee/RFgfQPF

* We are not able to provide a work visa for this position.