Collections Account ManagerEurope, Canada, LATAM, South America, South Africa, Asia - Remote Eligible

Collections Account Manager

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing professionals to book on-demand shifts and facilities to access on-demand talent.

About Clipboard Health

Clipboard Health is a fast-growing Series C marketplace. We are a leader in our Long Term Care vertical and are expanding into several others (Dental Offices, Schools, etc). We are a YC Top Company with a global, remote team of 600+ people. We have been profitable since 2022, and fill millions of shifts annually at partner workplaces across the US, where tens of thousands of professionals work with us every year. We are looking for your help to keep growing so we can serve more professionals and workplaces.

Role Overview

The Billing Account Manager ensures the successful management of billing processes for Clipboard Health's facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships.

Responsibilities

• Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
• Conduct high volumes of outbound calls to chase customers with past due account balances.
• Help resolve customer invoice disputes and other billing related issues.
• Manage customer payments and remittances.
• Build trust with providers and healthcare executives through strong financial acumen.
• Clearly articulate the billing processes and educate stakeholders on invoicing procedures.
• Gather and relay feedback to improve billing systems and processes.
• Collaborate with internal teams to execute billing-related initiatives and trials.

Success Factors

• Extreme Ownership: Take full responsibility for managing billing issues and solutions.
• Curiosity: Investigate and understand the root cause of billing problems.
• Scrappiness: Find innovative solutions to overcome obstacles and maintain progress.
• Adaptability: Thrive in a fast-paced, evolving market.

Requirements

• Experience in relationship management and billing processes preferred.
• Excellent verbal and written communication skills.
• Willingness to work with US working hours.

Benefits

• Competitive pay
• Unlimited PTO
• Fully Remote
• Opportunity to make a significant impact with healthcare customers

Working Environment

100% remote, globally.

Hiring Process

1. Application
2. Spark Hire Video Assessment
3. Case Study
4. Interview + Case Review (30 mins)
5. Executive Interview + Customer Simulation (30 mins)
6. Offer