Customer Support - Remote Eligible

Cliniko Customer Support Role

We are hiring a couple of amazing people to join the team at Cliniko to help with supporting our customers during Australian business hours. Most of our customers are healthcare business owners and we love helping them get the most out of Cliniko. We don't care too much about your experience or credentials; we're far more interested in your personality, passion, and work ethic. A sense of humour helps a lot too!

What Is Cliniko?

Cliniko is practice management software that makes life easy for allied health professionals by handling appointment scheduling, storing treatment notes, running video consultations, and much more. The software is used globally by more than 100,000 people every day.

Our Team

Behind Cliniko is a team of 60 people, spread around the world. We work completely remotely, although our base is in Melbourne, Australia. We care more about finding the best person for the job than looking for someone that lives nearby.

We don't have managers, we almost never have meetings, and there are no time sheets to complete. We're responsible, autonomous, creative, and proactive in doing our best for our customers. We're focused on making great software and we take pride in doing good work. It's also important to us that we have a positive impact on the world.

If you want to know more about how we work, our founder, Joel, gave a talk about it (9 years ago, but we still work this way!).

What You'll Work On

You'll spend your time supporting Cliniko customers. This includes:

• Responding to chat/email messages from existing customers.
• Helping people decide if Cliniko would suit their business.
• Communicating with people via social media.
• Working with our developers to resolve issues.
• Working with third party integrators to solve customer problems.

Our goal is to do right by our customers in every single interaction, so you'll be empowered (and expected) to provide amazing support.