IT Client Support Analyst

It Client Support Analyst

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is growing and seeking to hire an experienced IT Client Support Analyst to join our talented Information Technology team. The position offers growth, flexibility, and a collaborative work environment.

How you'll create opportunities in this IT Client Support Analyst role:

• Respond to chat support requests from CLA clients and Internal CLA members.
• Troubleshoot and resolve basic log-in and application navigation issues
• Log detailed activities, and track requests utilizing an incident management database
• Be able to work independently as well as in a team setting by sharing support experiences and issues.
• Cultivate a working knowledge of IT ticketing system and chat support
• Demonstrate strong verbal and written communication skills
• Strong customer service skills

What you will need:

• Minimum 1 year experience working in customer service or providing IT support
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.