Account Manager Intern

Assistant Account Manager

Click&Boat is a rental platform product of Boats Group, the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying, selling and renting boats easy. We spend each day surrounded by 500,000 boats from across the globe!

Click&Boat is the European leader in boat rentals. Our marketplace makes boating accessible around the world from a day trip to a week-long adventure while enabling private and professional boat owners to generate additional income through rentals.

To support this growth, we are hiring an Assistant Account Manager to join a dynamic team in our Barcelona office and continue building a world-class, creative organization by finding the best talent for our incredible culture.

In Click&Boat, there are 3 main operational Business Units:

• Supply: deals with boat owners and makes sure the boats available on our platform generate revenues with the highest quality of service.
• Sales: deals with tenants and supports them all along a booking process, from quotations to closing the deal.
• Customer Care: represents the point of contact for our customers after a booking is closed by the Sales team (before, during and after the trip), and makes the link between boat owners and tenants (booking modification or cancellation, insurance or accident issues, etc).

You will integrate the Supply team, a business unit composed of 10 people, strengthened by seasonal employees during summer, and organized by markets.

As part of your missions, you will join one of the markets and work along a Lead Account Manager, and several Account Managers. You will also work closely with colleagues in charge of international markets, as well as the Sales, Customer Care, and Finance Operations Team.

About the Missions

We are looking for an Account Manager Trainee to support the Supply team in providing a high-quality service to partners (private and professional boat owners).

With the guidance of your manager, you will perform the following tasks:

1) Onboarding new partners (80%)

• You will be in charge of onboarding new partners who register on Click&Boat, and assist them throughout the creation of their boat listings (ad, pictures, etc.) as well as showing them how the platform works.

2) Side missions (20%)

You will be in take part on various operational tasks, including but not limited to:

• Account Management: helping our partners to maximize the potential of their accounts (by updating the ads and ensuring that the calendars are up to date, for instance) and enhancing their engagement with the platform (answering their questions and doubts related to its use).
• Monthly side operations: According to business needs you will be involved on side missions such as carrying out market researches or participating actively in the BU weekly/monthly presentations.

About Our Benefits

• Concrete experience: you will discover all aspects of the essential role of an Account Manager, by providing the best service to owners and allowing you to benefit from extensive training throughout your experience at Click&Boat,
• Broad scope: you will be in contact with a broad range of owners, owning different types of boats, in different destinations,
• Multicultural team: you will be in contact with owners speaking your native language, while being part of an international team,
• Amazing Work Environment: Our Barcelona office is located in the historic heart of Ciutat Vella, just steps from the Barcelona Cathedral, only a 20-minute walk from the beach
• Competitive salary: €1 705 gross salary per month,
• Perks: 2 days off offered per month, extensive internal training, lunch vouchers (Cobee), breakfast every Tuesday morning, afterworks and team building activities offered!

About your Experiences

• To be able to communicate with customers, you are fluent or bilingual Croatian and speak English.
• You have ideally a first experience (internship or student / summer job) in a customer facing role.
• Dynamic and at ease on the phone, you enjoy advising and are an ongoing person. Customer satisfaction is your main source of motivation!
• You are a team player who inspires trust, ready to take initiatives and battle for user satisfaction;
• You are interested in start-up environments; you are proactive and ready to share your ideas to improve our services;
• If you're interested in Click&Boat product, and in the boating industry it's of course a plus!

About our Recruitment Process

1. Submit your application.
2. Within 3 working days, our recruitment team will get back to you with feedback.
3. If successful, you'll be invited to a 30-minute HR interview.
4. Next, you'll have an interview and roleplay with your future manager.
5. If all goes well, you'll receive an offer and be part of our team