Technical Account Manager - Remote Eligible

Technical Account Manager

It's an exciting time for Clerk, coming off a year of record user growth and product launches that further our vision of making authentication and user management intuitive and enjoyable.

As our first Technical Account Manager, you'll partner with our most strategic customers to ensure they're successful at every stage — from onboarding through scaling and beyond. You'll combine technical expertise with a users-first mindset to help customers integrate Clerk seamlessly and grow their usage over time. You'll also be their voice to internal teams like product and engineering and identify ways to help improve Clerk.

Because this is a founding role, you'll also play a key part in defining what Technical Account Management looks like at Clerk — setting standards, building frameworks, and shaping how we engage with customers as we scale.

What You'll Do

• Serve as the primary technical partner for our top accounts, ensuring smooth onboarding, integration, and adoption.
• Troubleshoot technical challenges, while focusing on long-term solutions for strategic customers.
• Act as a trusted advisor: share best practices, recommend features, and guide customers toward maximizing Clerk's value.
• Track account health metrics, anticipate risks, and proactively address issues before they become blockers.
• Represent the voice of the customer internally, shaping Clerk's product roadmap and go-to-market motion.
• Define and evolve Clerk's Technical Account Management function — from processes to tooling to metrics — as the founding team member.

Who You Are

• Have a background working in a customer-facing technical role (TAM, solutions engineer, success engineer, or similar).
• You have experience working with some of the languages we interact with most often (Next.js, React, JavaScript, Node.js, Go and shadcn).
• You're comfortable engaging both technical (developers, architects) and business (PMs, execs) stakeholders.
• You can debug technical workflows, read APIs/SDKs, and confidently guide enterprise customers through implementation decisions.
• You communicate clearly, empathetically, and with authority — whether in email, Slack, or live calls.
• You balance technical problem-solving with a forward-looking focus on customer outcomes and account health.
• Thrive in a cross-functional, collaborative environment.
• Bonus: Experience in developer tools, authentication/identity, or supporting enterprise SaaS customers at scale.

Benefits

• Competitive Salary – We want you to know that we value the skills and experience you bring to the table. We go out of our way to make sure that you feel fairly compensated.
• Equity Ownership – At Clerk, we believe in shared success. That's why we offer a stock option plan so that everyone can benefit from the growth and prosperity of the company.
• Work Gear - Set up your ideal home office with the gear of your choice. At Clerk, we want to ensure that you have everything you need to perform at your best.
• Flexible Vacation Policy – We believe in work-life balance and trust you to take the time you need. Although we recommend 25 days per year, our vacation policy is unlimited. This is in addition to observing national holidays specific to your country of residence.
• Diverse and Inclusive Team – Join our exceptional, diverse, and globally distributed team at Clerk. We are committed to fostering an inclusive environment where everyone can contribute their best in building impactful products and tools for the modern web.