Customer Service Representative - Luxury Retail Account

Customer Service Representative

Are you passionate about solving challenges, understanding how things work, and providing fast, effective solutions? Do you excel in delivering outstanding customer experiences by anticipating needs and ensuring everything runs seamlessly? If this sounds like you, don't hesitate—apply now and become the hero our client's customers rely on!

ClearSource is looking for a dedicated Customer Service Representative to join our team and make a real difference.

What You'll Do

As a Customer Service Representative for our luxury retail client, you'll be the voice of a global brand known for style, exclusivity, and experience. Your role goes beyond resolving concerns—it's about delivering a premium level of service that reflects the elegance and care our customers expect.

Key Responsibilities

• Deliver world-class customer care through inbound and outbound calls, ensuring every interaction represents the brand's quality and sophistication.
• Show up for assigned shifts and follow scheduled breaks and lunches, demonstrating reliability and professionalism.
• Uphold ClearSource's standards of excellence:
• Accuracy: Provide precise information, follow established processes, and ensure every detail reflects luxury-level precision.
• Connection: Build genuine emotional connections with customers, expressing empathy, active listening, and thoughtful assurance to strengthen their trust in the brand.
• Ease: Strive for one-contact resolution, offering efficient and seamless service that values the customer's time.
• Act as a brand ambassador, advocating for the customer's needs while protecting the integrity and reputation of the client's brand.
• Utilize ClearSource systems and tools for information tracking, issue resolution, and order coordination.
• Collaborate with internal teams to ensure every customer concern is handled with grace, accuracy, and timeliness.
• Maintain discretion and professionalism, especially when handling high-profile or VIP customers.

What We're Looking For

• At least High School Diploma or equivalent.
• With a minimum of 2+ years in retail customer service.
• Excellent communication skills in English, both written and verbal.
• Strong interpersonal skills and ability to handle high-end or VIP customers.
• Tech-savvy and comfortable using CRM tools and online communication platforms.
• Must pass a Typing Test (minimum 60 WPM).
• Willing to work in a work onsite set up.

What We Offer:

• Competitive salary – Get paid for doing what you love!
• Medical and dental insurance (with free dependent coverage!).
• Group life insurance for peace of mind.
• Paid time off (PTO) – Because work-life balance matters.
• Outstanding career growth opportunities – Learn, advance, and develop your career.
• A fun, innovative, and energetic team culture – Be part of a company that values its employees.
• Skills and leadership development to help you reach your full potential.
• Free meal for onsite employees

At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:

• Customer First – We are obsessed with delivering an exceptional customer experience.
• Personal Accountability – We do the right thing and own our actions.
• Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.
• Hungry – We bring passion, energy, and drive to everything we do.
• Happy & Healthy – We believe in balance, well-being, and a positive workplace.

If these values resonate with you, this is your chance to join a fast-growing, high-performing team! Come join our team and see why ClearSource is an employer of choice. Office Address: 10th Floor Rockwell Business Center Tower 1, Ortigas Avenue, Pasig City