Client Success Manager (hybrid - calgary/toronto) Or (remote - US)

Client Success Manager

We're looking for a Client Success Manager with a passion for learning, a kind heart, a positive attitude, and a great sense of humor to join our growing team. The CSM will be charged with actively supporting the needs and requests of ClearGov's civic and school district clients. The Client Success Manager will take ownership of ensuring that clients are maximizing the value they're realizing from ClearGov, as well as driving renewals of annual subscriptions. The CSM will be a key player on an incredible team as we execute our mission to help local governments take the next step from good to great.

Key Responsibilities:

• Strategically manage a portfolio of ~125 municipal clients, driving continuous value, retention, and long-term success
• Serve as a trusted advisor on best practices across the Budget Cycle Management suite, ensuring clients maximize product impact
• Demonstrate deep expertise in municipal finance, staying current on regulatory requirements across assigned states
• Build and maintain strong client partnerships through high engagement, proactive communication, and product adoption strategies
• Lead annual account planning and performance reviews to align on goals, outcomes, and expansion opportunities
• Partner cross-functionally with ClearGov teams to resolve client needs and deliver seamless support
• Drive subscription renewals and identify cross-sell opportunities in collaboration with the Sales team
• Develop client success stories, including references, testimonials, and case studies to support marketing and sales efforts
• Maintain accurate internal records, logging communications and updating client data to ensure visibility and continuity

Critical Skills/Experience:

• A background in finance or accounting (1+ year of experience or a Bachelor's degree in Accounting or Finance)
• 3–5 years of experience in Customer Success, Customer Service, or a client-facing role where you managed relationships and outcomes
• A proven track record of building trusted client partnerships and driving engagement, adoption, and satisfaction
• Experience managing a portfolio of 100–125 clients across different sizes, products, and renewal cycles
• Comfort mastering multiple SaaS platforms and translating product value into real business outcomes
• Strong problem-solving skills and the ability to understand client challenges, troubleshoot issues, and advocate for solutions
• Exceptional organization and prioritization skills, with the ability to balance short-term priorities and long-term strategic initiatives
• Experience using tools like Google Workspace, ChurnZero, and Salesforce (or similar platforms)
• Bonus: Experience working with local governments, municipalities, or school districts

The Ideal ClearGov Candidate:

• Self-motivated, self-starter with a zeal to win
• Great communicator; strong oral and written skills
• Ability to think creatively and innovatively
• Hands-on problem solver who enjoys cracking difficult nuts
• Quick study – able to pick up and apply new concepts in a hurry
• Track record of achievement
• Enjoys working on and helping to build outstanding teams
• Demonstrates an entrepreneurial spirit and gets stuff done
• A sense of humor and don't take themselves too seriously

Why Join Us:

• Flexible, remote work
• Chance to make a meaningful impact on government and school district transparency and accountability
• Opportunity to work in a fast-paced, fun, and collaborative environment
• Competitive salary and benefits package
• Professional growth opportunities

Benefits:

• Competitive Salary
• Quality Medical, Dental, and Vision Insurance Plans
• Life Insurance
• RRSP Plan
• Personal Time Off Policy
• Company-Paid Holidays Observed
• Annual Holiday "Dimming of the Lights" (aka: reduced work hours)
• Parental Leave
• Employee Referral Bonus

Compensation: In the spirit of transparency, we are excited to share the base salary for this position is $75,000 - $95,000 CAD or $65,000 - $85,000 USD, and exclusive of fringe benefits or potential bonuses. If you are hired at ClearGov, your final base salary compensation will be determined by factors such as skills, interview performance, education and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary for the role. Hiring beyond the base range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below).

ClearGov is an equal opportunity employer committed to building a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind and make employment decisions without regard to race, color, ancestry, ethnicity, nationality or national origin, citizenship, sex, sexual orientation, gender identity or expression, religion or creed, age, disability, genetic information, pregnancy, childbirth or related medical conditions, marital or family status, veteran or military status, Indigenous status, record of offenses (where legally protected), or any other characteristic protected by applicable federal, state, provincial, or local laws in the United States and Canada.

ClearGov is also committed to providing reasonable accommodations for applicants and employees with disabilities, in accordance with applicable U.S. and Canadian laws. If you require an accommodation during any part of the hiring process, please let us know.

At ClearGov, we value diverse perspectives and believe they strengthen our ability to achieve our mission of helping local governments work better.