Top Secret Night Shift Help Desk

Job Title: Mid Level Career It Security Specialist

Key Responsibilities:

• Respond to and diagnose UNIX/Linux problems, providing Tier 1 and 2 technical support
• Own incidents from initial report to resolution, ensuring timely and effective problem control.
• Provide technical support for UNIX/Linux systems/applications within SIPRNet and GCCS Management Centers.
• Utilize ticket management systems to document, track, coordinate, and resolve user issues.
• Develop system administrator procedures and conduct training/skills assessments.
• Organize and direct configuration and operation of information management systems.
• Monitor Key Performance Indicators (KPIs) and recommend operational improvements.
• Direct the work of other system administrators for day-to-day system administration and optimization.
• Conduct capacity and performance analysis, recommending system configuration changes and upgrades.
• Maintain cybersecurity/IA posture of managed systems/hardware. Ensure compliance with safety, security, and certification requirements.

Qualifications:

• TS/SCI
• Ability to work a Swing Shift (Tuesday - Saturday 10PM - 6:30 AM)
• CompTIA Security+
• High School Diploma
• 5 years of technical experience - support, administration, Windows, UNIX, and Linux applications
• Password Resets
• End-user Resolution and escalation

Compensation: $40/hr to $48/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.