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Tier 2 Help Desk GW (wed - sun 4am - 12pm) - Ts/sci Poly Required
Provide advanced technical support for network and hardware issues across multiple sites
Maryland, United States
Senior
1 week ago
Clearance Jobs
A job board and career resource for professionals with federal security clearances seeking employment in defense and intelligence industries.
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Tier 2 Help Desk Gw (Wed-Sun 4am-12pm) - Ts/Sci Poly Required
Annapolis Junction, MD (On-Site/Office)
Information Technology
Wednesday - Sunday 4am-12pm Shift (Training M-F 6am-2pm)
The Tier 2 Help Desk shall have the following responsibilities:
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Mandatory skills:
- TS/SCI with FS Poly
- Bachelors degree and TEN years technical experience OR FIFTEEN years technical experience
- Hardware
- Remote Assistance
- Remote Desktop
- IAT Level 1 certificate (CompTIA A+ CE, CompTIA Network+ CE)
Tier 2 Help Desk GW (wed - sun 4am - 12pm) - Ts/sci Poly Required
Maryland, United States
Technical Support
About Clearance Jobs
A job board and career resource for professionals with federal security clearances seeking employment in defense and intelligence industries.